HT201232: Contact Apple for support and service

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aradaj
Level 1 (4 points)
iPhone

Q: i need help

imei: ************

i have problem with my iphone

the screen stay in the apple sign

 

<Personal Information Edited by Host>

Posted on Jul 18, 2016 4:27 AM

by deadman.walking,Solvedanswer
deadman.walking deadman.walking
Level 2 (199 points)
A:

Followto solve

Connect the iPhone by USB to the computer

Launch iTunes

Put the iPhone into DFU mode by holding the Power button for 3 seconds, while continuing to hold the Power button also hold the Home button for 10 seconds, now release the Power button but continue to hold the Home button for another 15 seconds

iTunes will alert you saying an iPad has been detected in recovery mode, click “OK”

Now select the iPad in iPhone and click on the “Restore” button

Posted on Jul 18, 2016 5:51 AM

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aradaj

Q: i need help

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  • Helpful answers

  • by deadman.walking,Solvedanswer

    deadman.walking deadman.walking Jul 18, 2016 5:51 AM in response to aradaj
    Level 2 (199 points)
    Jul 18, 2016 5:51 AM in response to aradaj

    Followto solve

    Connect the iPhone by USB to the computer

    Launch iTunes

    Put the iPhone into DFU mode by holding the Power button for 3 seconds, while continuing to hold the Power button also hold the Home button for 10 seconds, now release the Power button but continue to hold the Home button for another 15 seconds

    iTunes will alert you saying an iPad has been detected in recovery mode, click “OK”

    Now select the iPad in iPhone and click on the “Restore” button