Richard Setterberg

Q: iPhone not synching to iCloud

My iPhone calendar and Reminders (iOS 9.3.2) have stopped synching with my iCloud calendar recently.  All other iOS devices in the family synch fine, and all computers do too.  Only my phone is out of step.

 

Calendar settings on my phone are still set to synch to iCloud, my iCloud password is correctly set and (as expected) my iCloud calendar correctly reflects the content of all my other devices.

 

Is there a setting I'm missing or forgetting?

iPhone 6 Plus, iOS 9.3.2

Posted on Jul 18, 2016 4:55 AM

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Q: iPhone not synching to iCloud

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  • by erin_b1,Helpful

    erin_b1 erin_b1 Jul 19, 2016 5:37 AM in response to Richard Setterberg
    Community Specialists
    Jul 19, 2016 5:37 AM in response to Richard Setterberg

    Hello there, Richard Setterberg!

     

    Thanks for reaching out to the Apple Support Communities! It sounds like you are having an issue with syncing your Calendar only to your iPhone. I know how important it is to be sure Calendars sync across all devices! The first thing you might want to try is Resetting the Network Settings on the iPhone by going to Settings> General> Reset then tapping Reset Network Settings. This will refresh the cellular and Wi-Fi data connection with the iPhone, so be sure you have any Wi-Fi or VPN passwords you might need to rejoin those networks as they will be removed from the phone. Personal data like contacts, photos, music, etc. will remain on the device.

     

    If that doesn't help, you should check out these steps in this article to Get help using iCloud Contacts, Calendars, or Reminders

     

    After each step, check your contacts, calendars, or reminders. 

    Refresh your contacts, calendars, and reminders 

    To refresh your calendars and reminders: 

    1. Open the Calendar app and tap the Calendars tab.
    2. Swipe down on the list to refresh your events and reminders.

    To refresh your contacts:

    1. Open the Contacts app and tap Groups in the upper-left corner. 
    2. Swipe down on the list to refresh your groups. 

    Set iCloud Contacts, Calendars, or Reminders as your default

    If your contacts, calendars, and reminders are in iCloud, then iCloud will automatically update your information. See if your information is in iCloud or a third-party account, like Google or Yahoo. Then change your default account to iCloud.

    See which account your contacts are in: 

    1. Open the Contacts app and tap Groups in the upper-left corner.
    2. Deselect the All [account] option for any third-party account, like Gmail or Yahoo.
    3. Make sure All iCloud is selected.
    4. Tap Done to see your list of contacts. If you don't see the contact you're looking for, it's stored in another account.
    5. You can import the contact from a third-party service into iCloud.

    Set iCloud as the default account for your contacts in iOS 8 or later:

    1. Tap Settings > Mail, Contacts, Calendars.
    2. In the Contacts section, tap Default Account.
    3. Select iCloud.

    See which account your calendars are in:

    1. Open the Calendar app and tap an event to open it. 
    2. Tap the calendar name to see if the event is in an iCloud calendar.

    Set an iCloud calendar as the default calendar:

    1. Tap Settings > Mail, Contacts, Calendars. 
    2. In the Calendars section, tap Default Calendar. 
    3. Tap a calendar under iCloud to make it your default.

    See which account your reminders are in: 

    1. Open the Reminders app and tap the list name in the upper-left corner to view all your lists.
    2. See if the list is stored on your device or iCloud. Open a list and tap Edit. If you see Sharing, then your list is in iCloud.

    When you create a new reminder, you can choose to store it in iCloud or on your iOS device.

    Check your app settings

    Make sure that your iCloud Contacts, Calendars, and Reminders are set to appear in the Contacts or Calendars app:

    • Open the Contacts app and tap Groups in the upper-left corner. Make sure that All iCloud is selected.
    • Open the Calendar app and tap the Calendars tab. Make sure that All iCloud is selected. 

    Change how often your calendars and reminders update: 

    1. Tap Settings > Mail, Contacts, Calendars or tap Settings > Reminders.
    2. In the Calendars or Reminders section, tap Sync. 
    3. If All Events or All Reminders is selected, choose a specific timeframe instead, like Events or Reminders 1 Month Back. If a specific timeframe is selected, choose All Events or All Reminders instead. 
    4. Press the Home button. 
    5. Wait a few minutes. Open the Calendar app, tap the Calendars tab, and swipe down to refresh.

    Since the iCloud Birthdays calendar updates daily, you might not see changes to birthdays in the Calendars app until the next day.

    Restart the Contacts, Calendar, or Reminders app

    1. Double-click the Home button to see your open apps.
    2. Find the app, the swipe up to close it.
    3. Press the Home button to return to your Home screen.
    4. Wait a minute, then open the app again.

    Turn off iCloud Contacts, Calendar, or Reminders and turn it back on

    1. Tap Settings > iCloud.
    2. Turn off Contacts, Calendar, or Reminders.
    3. If you see your calendars or reminders on iCloud.com or any of your devices, you can choose Delete from My [device]. If not, choose Keep on My [device].
    4. Wait a few minutes, then turn on Contacts, Calendar, or Reminders again.

    Restart your iPhone, iPad, or iPod touch

    Hold down the Sleep/Wake button, then drag the slider to power off. Turn your device back on.

     

    Once these steps have been done, if you are still having an issue with the iPhone syncing to the Calendar, This article talks about iCloud: Advanced Calendar and iCal troubleshooting.

  • by Richard Setterberg,

    Richard Setterberg Richard Setterberg Jul 19, 2016 5:38 AM in response to erin_b1
    Level 2 (169 points)
    Mac OS X
    Jul 19, 2016 5:38 AM in response to erin_b1

    Thanks.  I found this KB article last night.  Swiping my calendars did the trick.  Not particularly intuitive, and I'm not sure how they got lost in the first place, but problem solved.

  • by irina_w,

    irina_w irina_w Jul 19, 2016 6:00 AM in response to Richard Setterberg
    Community Specialists
    Jul 19, 2016 6:00 AM in response to Richard Setterberg

    Excellent! Glad you got the Calendars taken care of and synced up!

     

    Cheers!