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Updated Software/Watch Pairing Issues

Hello,

I received an error message that I needed to update my Iphone 6S with the latest software before pairing with my new Apple Watch. I updated to the latest software on my phone. I am still receiving a message that my software is out of date when trying to pair my phone with my Apple watch. I have tried restarting both a few times, not luck.


Thanks!

iPhone 6s, iOS 9.3.3

Posted on Jul 18, 2016 1:27 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 19, 2016 12:55 PM

Hello Zepphead2016,


Thanks for using Apple Support Communities.


I see that you have updated the software on your iPhone 6S and you are still receiving an out of date software message when trying to pair with your Apple Watch. I know how important it is to make sure that you can set up and pair your Apple Watch. I have something that I would like you to try.


Use Update the software on your Apple Watch and make sure that your Watch also has the latest software installed, specifically, this section:


Before you begin

To update the software on your Apple Watch, you need to:

Update your Apple Watch

  1. Connect your Apple Watch to power, and keep it on the charger until the update is complete.
  2. On your iPhone, open the Watch app, tap the My Watch tab, then tap General > Software Update.
    User uploaded file
  3. If asked for your iPhone passcode or Apple Watch passcode, enter the passcode.
  4. Wait for the progress bar to appear and complete. Don't restart your Apple Watch during the update, which might take some time. When the update finishes, your Apple Watch will restart on its own.
    User uploaded file


Once you've confirmed that both devices have the latest software installed, use the following resource and try to set up and pair your Apple Watch again:

Set up your Apple Watch


Have a great day!

1 reply
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Question marked as Top-ranking reply

Jul 19, 2016 12:55 PM in response to Zepphead2016

Hello Zepphead2016,


Thanks for using Apple Support Communities.


I see that you have updated the software on your iPhone 6S and you are still receiving an out of date software message when trying to pair with your Apple Watch. I know how important it is to make sure that you can set up and pair your Apple Watch. I have something that I would like you to try.


Use Update the software on your Apple Watch and make sure that your Watch also has the latest software installed, specifically, this section:


Before you begin

To update the software on your Apple Watch, you need to:

Update your Apple Watch

  1. Connect your Apple Watch to power, and keep it on the charger until the update is complete.
  2. On your iPhone, open the Watch app, tap the My Watch tab, then tap General > Software Update.
    User uploaded file
  3. If asked for your iPhone passcode or Apple Watch passcode, enter the passcode.
  4. Wait for the progress bar to appear and complete. Don't restart your Apple Watch during the update, which might take some time. When the update finishes, your Apple Watch will restart on its own.
    User uploaded file


Once you've confirmed that both devices have the latest software installed, use the following resource and try to set up and pair your Apple Watch again:

Set up your Apple Watch


Have a great day!

Reply

Updated Software/Watch Pairing Issues

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