Q: Family sharing

Help please! I have just set up family sharing with my partner. I am the organise. My partner has accepted the invite but how does he now use it as it does not appear the same as mine and is not allowing him to search any new music. He has an iPhone 5s

iPhone 5s, iOS 9.3.3

Posted on Jul 18, 2016 2:23 PM

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Q: Family sharing

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by ChrisJ4203,

ChrisJ4203 Jul 18, 2016 2:25 PM in response to donia123
Level 9 (57,294 points)

iPhone

Jul 18, 2016 2:25 PM in response to donia123

This support document explains Family Sharing. Family Sharing - Apple Support

What is it that he is trying to do and what does not appear the same? Do one of you happen to have Apple Music enabled?
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by donia123,

donia123 Jul 18, 2016 2:32 PM in response to ChrisJ4203
Level 1 (4 points)

iTunes

Jul 18, 2016 2:32 PM in response to ChrisJ4203

At the bottom of my iTunes I have the options 'for you, new, radio, connect, my music'

at the bottom of his he has 'my music, playlist, radio, connect'

I was trying to show him that you can download playlists recommended by iTunes but there is no option there and it only allows him to search his own music. I have Apple Music enabled on my iTunes.
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by ChrisJ4203,

ChrisJ4203 Jul 18, 2016 2:37 PM in response to donia123
Level 9 (57,294 points)

iPhone

Jul 18, 2016 2:37 PM in response to donia123

Sounds like he does not have Apple Music activated on his phone. Without it, he will not see the things you describe.
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by donia123,

donia123 Jul 18, 2016 2:42 PM in response to ChrisJ4203
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iTunes

Jul 18, 2016 2:42 PM in response to ChrisJ4203

If he sets up Apple Music would he not get charged too?
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by ChrisJ4203,

ChrisJ4203 Jul 18, 2016 2:45 PM in response to donia123
Level 9 (57,294 points)

iPhone

Jul 18, 2016 2:45 PM in response to donia123

Yes he would. You could set your Apple Music for the Family membership, which would allow him access, but there is a price change. Family Sharing does not provide him access to your Apple Music account.
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by donia123,

donia123 Jul 18, 2016 2:54 PM in response to ChrisJ4203
Level 1 (4 points)

iTunes

Jul 18, 2016 2:54 PM in response to ChrisJ4203

I Thought that's what I did?? I think I will need to call apple as I will need to cancel it as its not what I thought it would be
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by ChrisJ4203,

ChrisJ4203 Jul 18, 2016 2:59 PM in response to donia123
Level 9 (57,294 points)

iPhone

Jul 18, 2016 2:59 PM in response to donia123

I'm not quite understanding what you mean here. You are discussing two different subjects here, Family Sharing, and Apple Music Family Membership. Are you saying that you set up your Apple Music as a Family Membership, as opposed to a single membership? How much were you charged?

This excerpt is from the Apple Music page, http://www.apple.com/music

Experience Apple Music for three months, free. Whether you’re listening solo or looking for entertainment for the whole family, Apple Music has a membership that’s right for you. Individual memberships are $9.99 a month. Family memberships are $14.99 a month.2 And for students, membership is just $4.99 a month.

If you need to contact iTunes support about your Apple Music membership, you can use this link. https://www.apple.com/emea/support/itunes/contact.html
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