Savoyjack
Level 1 (4 points)
iPhone

Q: Sync

I cannot type in my passcode to back up my phone because the screen does not work at all, what do i do??

iPhone 6

Posted on Jul 18, 2016 9:49 PM

by LucoBrasi,Apple recommended
LucoBrasi LucoBrasi
Level 4 (1,107 points)
A:

Press the Sleep/Wake and Home buttons and hold them for at least 10 seconds.

If this does not help, check these articles:

If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on - Apple Support

Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support.


Posted on Jul 18, 2016 11:53 PM

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Savoyjack

Q: Sync

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