Fannyfille

Q: Tim services

On my Iphone6, if I go "setup" then "phone" the last line at the bottom of the screen I see "TIM Services" !!!

Anyone knows what this is??

I Am using a prepaid Sim card, supplied by IROAM, and I am located in Québec.

I Am looking for a technical explanation as to why it is there and what it actually does on the phone.

many thanks

Hermann

iPhone 6

Posted on Jul 19, 2016 4:20 AM

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Q: Tim services

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  • by Ella Fitzgerald,

    Ella Fitzgerald Ella Fitzgerald Jul 19, 2016 4:26 AM in response to Fannyfille
    Level 4 (1,578 points)
    iPhone
    Jul 19, 2016 4:26 AM in response to Fannyfille

    Hello, you may read this information given by Apple About privacy and Location Services - Apple Support

  • by Fannyfille,

    Fannyfille Fannyfille Jul 19, 2016 4:30 AM in response to Ella Fitzgerald
    Level 1 (4 points)
    iPhone
    Jul 19, 2016 4:30 AM in response to Ella Fitzgerald

    Sorry!!!....I don't see the link between my question and your answer!! Am I missing anything?

  • by Michael Black,Helpful

    Michael Black Michael Black Jul 19, 2016 5:20 AM in response to Fannyfille
    Level 7 (24,146 points)
    Jul 19, 2016 5:20 AM in response to Fannyfille

    That should be your carrier's services.  I am with AT&T so that section on my iPhone 6 says "AT&T Services" and has short codes to get things like your account balance, directory assistance, and so on.

     

    I don't know what "TIM" stands for - was Brightroam or iROAM operated under different names before?  Maybe it is just a legacy name?

     

    (trust google to provide a potential answer - TeleHop Communications owns iRoam Mobile Solutions, and iROAM and BrightRoam have agreements with TeleCom Italia Mobile, or TIM, for mobile services).

  • by Fannyfille,

    Fannyfille Fannyfille Jul 19, 2016 5:15 AM in response to Michael Black
    Level 1 (4 points)
    iPhone
    Jul 19, 2016 5:15 AM in response to Michael Black

    Hello Micheal, this make sense but with a twist....

    On my phone, on top left of the screen I see "Rogers" as the carrier!

     

    I do not understand what TIM is doing there, I am now in Canada but when I was in the USA I remember seeing "Orange" instead of "TIM"

    TIM is an Italian service provider and Orange is an israelian service provider.

    Why would those service providers appear on my phone?

    Could there be 2 carriers involved with my sim card?

    I really need to go to the bottom of this because I can't activate Imessage on my phone  and I suspect it could be related

  • by Michael Black,Helpful

    Michael Black Michael Black Jul 20, 2016 4:51 AM in response to Fannyfille
    Level 7 (24,146 points)
    Jul 20, 2016 4:51 AM in response to Fannyfille

    Can you contact iROAM for support about it?  It may be something to do with the fact they are an MVNO and contract with various companies for network services depending on where you are in the world?  The iROAM web site mentions some 340 roaming partners in their alliance?  And it appears that it is not necessarily the case that the network your iROAM SIM is allowed to roam/connect on is also the contractor for your mobile services - iROAM may contract those two components separately in the same country.

     

    iROAM's support site looks like you can call a toll free number or email them from anywhere, so I would really ask them about this.

  • by Fannyfille,

    Fannyfille Fannyfille Jul 19, 2016 1:24 PM in response to Michael Black
    Level 1 (4 points)
    iPhone
    Jul 19, 2016 1:24 PM in response to Michael Black

    Hello Michael,

    I have been trying to get answers from Iroam support but getting info from them is like puling teeth.

    I have 2 separate support calls logged with Iroam, one for iMessage activation failure and one to inquire about TIM but I am not getting knowledgeable poeple to answer.

    I guess I will have to try harder.

    Thanks for your help

    Hermann