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Helpful answers
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Jul 19, 2016 8:42 AM in response to gazi69by FoxFifth,Not clear to me what you mean by device unlock.
If you mean locked to a cellular carrier, you will need to contact the carrier.
If it is the lock screen passcode: https://support.apple.com/en-us/HT204306
If you have forgotten the password for the Apple ID: If you forgot your Apple ID password - Apple Support