londonmole
Level 1 (23 points)
Desktops

Q: Magic Mouse connected but no pointer showing on screen

Just switched on my iMac and Magic Mouse and not even logged in. Mouse shows as connected but there's no arrow pointer on screen. Please advise. If mouse is broken how can I shut down the computer?

OS X El Capitan (10.11.5)

Posted on Jul 19, 2016 10:13 AM

by londonmole,Apple recommended
londonmole londonmole
Level 1 (23 points)
Desktops
A:

Hi, Linc.  Thanks for your reply.  I managed to get an answer from another website, which is shown below:

 

Logging in without a Mouse

 

1.  Type first few letters of username until it’s highlighted

2.  Type Password

3.  Check Bluetooth pairing in System Preferences

 

If cursor still doesn’t show:

 

  1. CMD+SHIFT+G to Go To Folder

2.  Enter /Applications

3.  Arrow keys down to System Preferences

4.  CMD+O to Open

5.  Type Bluetooth into the Search field

6.  Press Enter to open Bluetooth preferences

7.  CMD+N to set up new device

 

In my case, the cursor did show after I logged in.  However, I will buy a USB mouse as a back-up!

 

Marylin

Posted on Jul 19, 2016 11:24 AM

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londonmole

Q: Magic Mouse connected but no pointer showing on screen

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  • Helpful answers

  • by rkaufmann87,Helpful

    rkaufmann87 rkaufmann87 Jul 19, 2016 11:24 AM in response to londonmole
    Level 9 (58,184 points)
    Photos for Mac
    Jul 19, 2016 11:24 AM in response to londonmole

    What happens when you connect a USB mouse, if you don't have one please borrow or buy one, they are very inexpensive.

     

    Also, have you followed the troubleshooting steps in https://support.apple.com/en-us/HT204621

  • by Linc Davis,Helpful

    Linc Davis Linc Davis Jul 19, 2016 11:19 AM in response to londonmole
    Level 10 (207,936 points)
    Applications
    Jul 19, 2016 11:19 AM in response to londonmole

    If possible, please use the arrow and return keys to select a user and enter the password. Does the cursor appear after you log in?

  • by londonmole,Apple recommended

    londonmole londonmole Jul 19, 2016 11:24 AM in response to Linc Davis
    Level 1 (23 points)
    Desktops
    Jul 19, 2016 11:24 AM in response to Linc Davis

    Hi, Linc.  Thanks for your reply.  I managed to get an answer from another website, which is shown below:

     

    Logging in without a Mouse

     

    1.  Type first few letters of username until it’s highlighted

    2.  Type Password

    3.  Check Bluetooth pairing in System Preferences

     

    If cursor still doesn’t show:

     

    1. CMD+SHIFT+G to Go To Folder

    2.  Enter /Applications

    3.  Arrow keys down to System Preferences

    4.  CMD+O to Open

    5.  Type Bluetooth into the Search field

    6.  Press Enter to open Bluetooth preferences

    7.  CMD+N to set up new device

     

    In my case, the cursor did show after I logged in.  However, I will buy a USB mouse as a back-up!

     

    Marylin

  • by londonmole,

    londonmole londonmole Jul 19, 2016 11:26 AM in response to rkaufmann87
    Level 1 (23 points)
    Desktops
    Jul 19, 2016 11:26 AM in response to rkaufmann87

    Hello!  Thanks for replying.  I did look at the troubleshooting list in the link you shared but it didn't help.  However, I managed to get an answer from another website, which is shown below:

     

    Logging in without a Mouse

     

    1.  Type first few letters of username until it’s highlighted

    2.  Type Password

    3.  Check Bluetooth pairing in System Preferences

     

    If cursor still doesn’t show:

     

    1. CMD+SHIFT+G to Go To Folder

    2.  Enter /Applications

    3.  Arrow keys down to System Preferences

    4.  CMD+O to Open

    5.  Type Bluetooth into the Search field

    6.  Press Enter to open Bluetooth preferences

    7.  CMD+N to set up new device

     

    I will take your advice and buy a USB mouse as a back-up!

     

    Marylin

  • by rkaufmann87,

    rkaufmann87 rkaufmann87 Jul 19, 2016 11:31 AM in response to londonmole
    Level 9 (58,184 points)
    Photos for Mac
    Jul 19, 2016 11:31 AM in response to londonmole

    Glad you figured it out!