DannyBaek
Level 1 (4 points)
Apple Music

Q: The Song Cannot Be Played Because You Are "Not Signed Into Apple Music"

Hello, I have been having this problem for 2 weeks now and I have been trying to fix this for a while but none of the solutions on the internet seem to not work. Basically when i click on a song to play it it tells me I'm not able to listen to it because I'm not signed in when I clearly am. Is there any way to fix this?Capture.PNG

Posted on Jul 19, 2016 3:01 PM

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DannyBaek

Q: The Song Cannot Be Played Because You Are "Not Signed Into Apple Music"

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  • by Johann.B,

    Johann.B Johann.B Jul 20, 2016 9:48 AM in response to DannyBaek
    Community Specialists
    Jul 20, 2016 9:48 AM in response to DannyBaek

    Hi, DannyBaek!

     

    Thanks for using the Apple Support Communities. Based on your post, I understand you're trying to listen to songs via Apple Music, but are prompted to sign in first, though you're pretty sure you are. I love Apple Music and listen to it daily, so I want to make sure you can access your songs!

    First, just to be sure, I would recommend verifying you're signed into the iTunes Store with the Apple ID you set your Apple Music membership up with. You can do this by clicking Account in the iTunes menu bar. If you are signed in, your name and Apple ID will be listed at the top of the drop down menu. If it isn't the right Apple ID, click Sign Out from the menu, and then sign in again using the right one.  Instructions on exactly how to do that can be found in the article below.

    iTunes 12 for Windows: Manage your iTunes Store account

    Once you're sure the correct Apple ID is signed into the iTunes Store, make sure iCloud Music Library is turned on under Edit > Preferences, as shown in this screen shot:

     

    Once you've confirmed you are signed in with the right Apple ID and iCloud Music Library is enabled, if you're still not able to play your music, make sure your internet connection is working and check for any iTunes updates. If you're not sure how to check for updates, the article below will help.

    Get the latest version of iTunes

    Then, close iTunes and restart your computer. When the computer is on again, open iTunes and try to play your music.

    If you still have trouble playing your music after restarting, I recommend completely uninstalling iTunes and all of its components following the exact steps in the article below, then redownload a fresh copy from this site: Download iTunes

    Remove and reinstall iTunes and related software components for Windows 7 and later
     


    Happy listening!

  • by DannyBaek,

    DannyBaek DannyBaek Jul 24, 2016 4:31 PM in response to Johann.B
    Level 1 (4 points)
    Apple Music
    Jul 24, 2016 4:31 PM in response to Johann.B

    I tried everything you said to do, and it doesn't work, and doesn't play any songs at all. I might as well switch back to Spotify, at least they let me listen to the music I paid for, and not lag. On my phone when I click on a song to play, it takes about a minute or two to actually play it, or just doesn't play at all. On the computer it just doesn't play saying that I'm not logged in when I clearly am. I was more satisfied with the content Apple Music offers me over Spotify, but thats no use if the music doesn't play isn't it? super dissappointed.

  • by Corrie84,

    Corrie84 Corrie84 Jul 25, 2016 7:08 AM in response to DannyBaek
    Community Specialists
    Jul 25, 2016 7:08 AM in response to DannyBaek

    Thanks for the update, DannyBaek.

     

    Since the previous troubleshooting hasn't helped to get your Apple Music working as expected, the next step would be to contact Apple support directly for additional assistance. To find the best contact method in your area, please visit the following link:

    Contact Apple Support

     

    Cheers.