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Helpful answers
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Jul 20, 2016 1:54 AM in response to "Simba"by Carolyn Samit,Hi,
Try the troubleshooting help in this support article > Get help with Mail on your iPhone, iPad, and iPod touch - Apple Support
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Jul 21, 2016 12:29 AM in response to Carolyn Samitby "Simba",I now checked this prompt yet there is now info that can help!
I have also checked his settings on administration and our servers. This only happens with his iPhone because his mailbox is also set up on his standby phone and there it works perfectly, yet his primary phone (iPhone) is not doing so well. And as usual it has to be fixed and i don't have an answer??