Rustysven

Q: I have updated my mac, now safari will not open web pages, it just comes up with the message ' web page not available"

I have updated my mac, now safari will not open web pages, it just comes up with the message ' web page not available", any suggestions on what the problem might be?

iMac (27-inch, Late 2013), OS X El Capitan (10.11.6)

Posted on Jul 20, 2016 2:20 AM

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Q: I have updated my mac, now safari will not open web pages, it just comes up with the message ' web page not available"

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  • Helpful answers

  • by Carolyn Samit,Apple recommended

    Carolyn Samit Carolyn Samit Jul 20, 2016 2:22 AM in response to Rustysven
    Level 10 (120,143 points)
    Apple Watch
    Jul 20, 2016 2:22 AM in response to Rustysven

    Might be a cookie issue.

     

    From your Safari menu bar click Safari > Preferences then select the Privacy tab then click: Remove All Website Data then quit and relaunch Safari and try a web page.

     

    If that doesn't help, you may have a Safari extension or third party plug-in installed that's causing a conflict. It’s easy to troubleshoot.

     

     

    From the Safari menu bar click Safari > Preferences then select the Extensions tab. Uninstall one extension at a time, quit and relaunch Safari to test.

     

     

    If it's not an extensions issue, try troubleshooting third party plug-ins.

     

    Back to Safari > Preferences. This time select the Security tab. Deselect:  Allow plug-ins. Quit and relaunch Safari to test.

     

    If that made a difference, instructions for troubleshooting plugins here.

  • by Rustysven,

    Rustysven Rustysven Jul 20, 2016 2:34 AM in response to Rustysven
    Level 1 (8 points)
    Windows Software
    Jul 20, 2016 2:34 AM in response to Rustysven

    Hi, thanks for getting back, unfortunately that has not solved the issue, the pages try to load but now it comes up with 'cannot find server', I think it might now be a internet problem. I will see what happens later in the day.

  • by Esquared,Apple recommended

    Esquared Esquared Jul 20, 2016 4:15 AM in response to Rustysven
    Level 6 (8,405 points)
    Mac OS X
    Jul 20, 2016 4:15 AM in response to Rustysven

    If it doesn't solve itself try a Safe Boot, followed by a normal reboot: OS X El Capitan: Start up in safe mode

  • by Linc Davis,

    Linc Davis Linc Davis Jul 20, 2016 12:49 PM in response to Rustysven
    Level 10 (207,926 points)
    Applications
    Jul 20, 2016 12:49 PM in response to Rustysven

    Please read this whole message before doing anything.

    This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

    The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.

    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem.

    Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.

    Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.

    The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

    Test while in safe mode. Same problem?

    After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.