HT201422: If you get an error when trying to activate iMessage or FaceTime

Learn about If you get an error when trying to activate iMessage or FaceTime
Kudoboy17
Level 1 (4 points)
iPad

Q: When I go to send and receive, my number is grayed out and has the loading symbol next to it?

iPhone 6, null

Posted on Jul 20, 2016 6:20 AM

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Kudoboy17

Q: When I go to send and receive, my number is grayed out and has the loading symbol next to it?

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  • by Diana.McCall,

    Diana.McCall Diana.McCall Jul 20, 2016 10:36 AM in response to Kudoboy17
    Level 4 (2,820 points)
    Apple TV
    Jul 20, 2016 10:36 AM in response to Kudoboy17

    Can you describe this is more detail? What app or setting are you referring to?

  • by Kudoboy17,

    Kudoboy17 Kudoboy17 Jul 20, 2016 4:43 PM in response to Diana.McCall
    Level 1 (4 points)
    iPad
    Jul 20, 2016 4:43 PM in response to Diana.McCall

    Oh sorry. I am talking bout the Messages setting. I can't seem to activate iMessage. I turn it on and sign in to my apple account. I look at the send & receive but my phone number is grayed out and has a loading symbol next to it. Everything else, like the emails, and one other phone number connected to my apple acc (but not mine) is check marked. I want to use my own phone number for iMessage though. I switched from iPhone 5 to iPhone 6, iMessage was working properly on the 5 but when I put the SIM card in to the 6, it didn't work for my number.