mzacchilli
Level 1 (8 points)
Peripherals

Q: Magic Keyboard Audio Special Keys

I have a relatively new MacBook Pro Retina 15 running OS X Yosemite 10.10.5.  I also have a Magic Keyboard paired with the MacBook that I use while in the office.  For some reason that I am unable to figure out so far, the special keys printed on the function keys (F1-F12) do not all work.  In fact, the only ones that do work are the F3 key to show all of the open applications and the F4 key to show Launchpad.  Keys like F8 (play/pause) or F10-F12 (volume mute/down/up) all do not work and i get a single tone with each press but nothing happens.  I have also tried to hold down the Fn key with no luck.  Any ideas would be greatly appreciated!

MacBook Pro (Retina, 15-inch, Mid 2015), OS X Yosemite (10.10.5)

Posted on Jul 20, 2016 8:16 AM

by seventy one,Apple recommended
seventy one seventy one
Level 6 (15,383 points)
Peripherals
A:

Is your new keyboard Magic Keyboard version 2.   If it is, It may not function fully with Yosemite and you would need to upgrade to El Capitan 10.11.6.    If it is an older type keyboard purchased before october last year, then the problem could soiling, liquid damage or local interference.

Posted on Jul 20, 2016 9:17 AM

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mzacchilli

Q: Magic Keyboard Audio Special Keys

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  • by seventy one,Apple recommended

    seventy one seventy one Jul 20, 2016 9:17 AM in response to mzacchilli
    Level 6 (15,383 points)
    Peripherals
    Jul 20, 2016 9:17 AM in response to mzacchilli

    Is your new keyboard Magic Keyboard version 2.   If it is, It may not function fully with Yosemite and you would need to upgrade to El Capitan 10.11.6.    If it is an older type keyboard purchased before october last year, then the problem could soiling, liquid damage or local interference.

  • by mzacchilli,

    mzacchilli mzacchilli Jul 20, 2016 9:18 AM in response to seventy one
    Level 1 (8 points)
    Peripherals
    Jul 20, 2016 9:18 AM in response to seventy one

    This might be the case...I upgraded to a MacBook Pro for work in March and was sent the Magic Keyboard and Mouse along with the laptop...all being new items.  I assume it must be a version 2.  Thank you for the info!  I will have to wait until corporate approves El Capitan

  • by seventy one,

    seventy one seventy one Jul 20, 2016 9:28 AM in response to mzacchilli
    Level 6 (15,383 points)
    Peripherals
    Jul 20, 2016 9:28 AM in response to mzacchilli

    Corporate, corporate, so often the case.   Have you access to an older version around the office.  Would be good to test out the theory.   Thank you for the star.