Find my phone off and still can't activate for new user

Question

Find my phone off and still can't activate for new user

Hi,

I bought an Iphone 6s 64gb from a friend yesterday and immediatly restored it to use it for myself but now it ask me to enter the apple ID of my friend to activate it even tought "find my phone" was not activated on this device. The thing is that my friend can't access to his apple account since he can't access to his email account so he can't give me the logs.

I double check the IMEI on this website https://www.icloud.com/activationlock/ and it tell me that the activation lock is off and that the device is ready to be used by a new user.

Can you help me with that ? I can provide you the IMEI of the device

iPhone 6s, iOS 9.3.3

Posted on Jul 20, 2016 11:01 AM

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Answer 1

Jul 20, 2016 11:04 AM in response to theo_champion

Did you do a Reset all data and settings? (Factory reset) And could you provide me with more information about the popup? Is it asking for your friends Apple ID inside of Find My iPhone, or is it a system notification?

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Answer 2

Jul 20, 2016 11:24 AM in response to JamesMacak

I follow this guide to restore the phone Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings - Apple Support

After I restored it, it ask me to choose a language, then to install a sim card then to connect to my wifi. After that, a page appear saying "activate Iphone" and asking me to enter some logs.

Here is the page :

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Answer 3

Jul 20, 2016 11:27 AM in response to theo_champion

Ok, I see. This article should help -> Find My iPhone Activation Lock - Apple Support

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Answer 4

Jul 20, 2016 11:35 AM in response to JamesMacak

I already read that article but as I said in my previous post, my friend don't remember his account logs and can't access his email to reset his password. Beside that, I don't understand why I have to enter his logs because "find my phone" was not activated on this device.

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Answer 5

ChrisJ4203

Level 10

236,339 points

Jul 20, 2016 11:39 AM in response to theo_champion

While the website you checked may indicate that the Activation Lock is off, the fact you are seeing this page says otherwise. Does your friend recognize this email it is asking for? If so, then they need to go to https://iforgot.apple.com and try to recover their password. Without it, you will not be able to activate the phone.

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Answer 6

Jul 20, 2016 11:40 AM in response to theo_champion

Try this -> If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

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Answer 7

Jul 20, 2016 11:54 AM in response to ChrisJ4203

My friend recognize his email (the first letter is the same) but we tried to reset his password but we can't because he doesn't have access to the email adresse he register his apple account with :/

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Answer 8

ChrisJ4203

Level 10

236,339 points

Jul 20, 2016 11:59 AM in response to theo_champion

He will have to contact Apple himself to try and get the password reset, or he can take the device and a copy of the purchase receipt and request help at a physical Apple Store.

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Answer 9

Jul 20, 2016 12:10 PM in response to ChrisJ4203

Arf, this this gonna take so long... But why when I check the IMEI, all the websites tell me everything is good to go ?

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Answer 10

ChrisJ4203

Level 10

236,339 points

Jul 20, 2016 12:17 PM in response to theo_champion

The only website I would trust would have been the Apple link, but it seems it is reporting wrong. I'm not sure, but whatever you think, you are not going to be able to continue until you get the Activation Lock taken care of, no matter how long it takes. Without fixing that, you will not be able to activate the phone, period.

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