HT202794: Get Apple apps for free on your iPhone, iPad, and iPod touch

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DBFelix

Q: The App Store is showing that iMovie and other Apple-made apps cost $5 or $10. Are they no longer free?

According to this article: https://support.apple.com/en-us/HT202794 Pages, Numbers, Keynote, iMovie, GarageBand, and other apps are free if you bought your device after Sept. 1 2013. The App Store is now showing that iMovie and others cost $5 or $10. Are they no longer free?

Posted on Jul 20, 2016 11:17 AM

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Q: The App Store is showing that iMovie and other Apple-made apps cost $5 or $10. Are they no longer free?

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  • by Joseph_S.,

    Joseph_S. Joseph_S. Jul 21, 2016 10:48 AM in response to DBFelix
    Community Specialists
    Jul 21, 2016 10:48 AM in response to DBFelix

    Hi DBFelix, 

     

    Thanks for using Apple Support Communities. 

     

    Based on your post, I understand that the App Store is prompting a charge to download these apps, even though the article provided says they are free if you activated or purchased an iPhone, iPad, or iPod touch with iOS 9 or later on or after September 1, 2013. I know how important it is to have access to all of these apps. I have something that I would like you to try.

     

    Use Sign in with a different Apple ID on your iPhone, iPad, or iPod touch, and make sure that you are signed in with the original Apple ID that was used then you purchased your device, specifically, this section:

     

    iTunes, iBooks, and App Store

     

    1. Tap Settings > iTunes & App Store. 
    2. Tap your Apple ID. If you see the option to Sign In, you can change your Apple ID now.
    3. Tap Sign Out.
    4. Go to Settings > iTunes & App Store.
    5. Tap Sign In, then enter your Apple ID and password.

     

    Once you are signed in, try and download these apps again and see if it is still prompting a charge. 

     

    Cheers! 

  • by alexthebaum,

    alexthebaum alexthebaum Aug 7, 2016 3:08 AM in response to Joseph_S.
    Level 1 (4 points)
    Aug 7, 2016 3:08 AM in response to Joseph_S.

    Hi there,

     

    I have the same problem on a new SE I just bought last week. Pages, keynote and numbers are still €9.99 even after following your advice. I should probably mention that I allready got the apps for free on an iPad mini and a Mac, although this shouldn't (in theory) make any difference. Any further suggestions on how to deal with this would be appreciated.

     

    Cheers,

    Alex