Watch disconnecting and battery draining

Today while golfing my watch became disconnected from my phone. My phone was on my belt the entire round. This went on for a good part of the round. When I returned home my watch was down to less than 10% power. On a regular day I go all day and have 50% or more power. I recharged to 80% and it drained to 10% in less than7 hours. Any ideas what happened? How can I prevent it from happening again?

Posted on Jul 20, 2016 2:00 PM

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4 replies

Jul 20, 2016 2:03 PM in response to kastefam

Hi


If you have not yet done so, it may help to update your iPhone and Apple Watch to the latest software, starting with your iPhone:


Update the iOS software on your iPhone, iPad, or iPod touch - Apple Support

Update the software on your Apple Watch - Apple Support


It may also help to restart both your iPhone and your watch:


- Turn both devices off together, then restart your iPhone first;

- To turn your watch off: press and hold the side button until you see the Power Off slider; drag it to turn off;

- To turn it on: press and hold the side button until you see the Apple logo.


If the issue persists, it may help to unpair and re-pair your watch:


- The Watch app on your iPhone takes a backup of your watch automatically when unpairing via the app.

- Choose to Restore from Backup when offered the option during set up. Most data and settings will be restored, with some exceptions (eg Apple Pay cards, passcode).

- Unpair your Apple Watch and iPhone - Apple Support

- Set up your Apple Watch - Apple Support

Jul 20, 2016 2:03 PM in response to kastefam

Do a forced restart on both your Watch (hold down the Digital Crown and the other button, wait for the Apple logo, let go of the buttons) and do the same on your iPhone (hold down the home and sleep buttons). They should find each other. This can happen when your iPhone has a very weak cell connection and is straining to hold it which leads to the BT connection dropping.


While Apple does have some documentation that states a forced restart should only be done if the device is not responding it will help in this type of situation.

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Watch disconnecting and battery draining

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