mid 2009 macbook pro 5.4 problems

Question

Level 1

13 points

mid 2009 macbook pro 5.4 problems

i'm trying to keep this thing as long as possible, but i'm getting discouraged. it's overheating, display is enlarging out of nowhere over and over again, trackpad is not moving the mouse well. i had some additional ram installed, but that hasn't helped, though it is running a little faster. i had a look inside, it's not dusty and the fan doesn't look dirty. trackpad clicks down so i'm assuming the battery isn't swollen, though it probably needs to be replaced at this point. i'm running a virus scan - OS X malcol was detected this evening - don't know how much of a problem this is. i upgraded the operating system to el capitan. i did buy a mouse for it and it seems to be working okay, but i don't know if that did anything to my MBP. screen enlarges with or without the mouse connected. display enlarging and shrinking by itself as i am typing this! crazytown! any ideas what might be going on here?

iPad, iOS 8.1

Posted on Jul 20, 2016 4:02 PM

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Answer 1

sweet66 Author

Level 1

13 points

Jul 20, 2016 4:03 PM in response to sweet66

i don't know why iPad, iOS 8.1 is on there. i'm typing this from my sick Macbook Pro.

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Answer 2

OGELTHORPE

Level 9

57,329 points

Jul 20, 2016 4:38 PM in response to sweet66

Why don't you run an Apple Hardware Test. It may offer some clues:

https://support.apple.com/en-us/HT201257

Note that an error free AHT is not conclusive.

Download and post an Etrecheck report:

http://www.etresoft.com/etrecheck

Ciao.

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Answer 3

Drew Reece

Level 6

10,684 points

Jul 20, 2016 4:38 PM in response to sweet66

OS X has a feature to 'enlarge' the display - are you sure that you are not accidentally activating that?

OS X Mountain Lion: Zoom content on the screen

http://osxdaily.com/2012/01/02/enable-screen-zoom-in-mac-os-x-lion/ (this has other explanations & images)

The keyboard shortcut is listed on that first Apple page - try that to see if it stops. ctrl+scroll seems top be the default way to trigger it if it is enabled.

How is the Mac behaving? Are you already having strange scrolling & cursor moving issues? It is possible for the trackpad to cause strange input, especially if the battery is swollen. You can't assume that the battery isn't swollen unless you know what you are looking at, it is also possible that you put it back together incorrectly which can cause issues like this.

Do you have an Apple store nearby? I would take it to them for a free checkup & advice.

You can also try booting from other disks or in single user mode, do you know what they are?

p.s

Please click your username on this site & edit your profile. That is where the 'iPad, iOS 8.1' comes from.

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Answer 4

sweet66 Author

Level 1

13 points

Jul 20, 2016 4:46 PM in response to Drew Reece

how do i copy the report here?

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Answer 5

sweet66 Author

Level 1

13 points

Jul 20, 2016 4:47 PM in response to OGELTHORPE

how do i copy the etresoft report here?

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Answer 6

Drew Reece

Level 6

10,684 points

Jul 20, 2016 4:50 PM in response to sweet66

You can save it as a text file, then open that file, select the text then copy & paste it here, otherwise you should be able to select the report & copy & paste it directly from EtreCheck.

The Edit menu has the copy & paste commands.

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Answer 7

sweet66 Author

Level 1

13 points

Jul 20, 2016 4:53 PM in response to Drew Reece

EtreCheck version: 2.9.13 (267)

Report generated 2016-07-20 19:44:05

Download EtreCheck from https://etrecheck.com

Runtime 4:34

Performance: Good

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Problem: Other problem

Description:

overheating, display enlarging, trackpad not working well

Hardware Information: ⓘ

MacBook Pro (15-inch, 2.53GHz, Mid 2009)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro5,4

1 2.53 GHz Intel Core 2 Duo CPU: 2-core

8 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

4 GB DDR3 1067 MHz ok

BANK 1/DIMM0

4 GB DDR3 1067 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Check Battery - Cycle count = 175

Video Information: ⓘ

NVIDIA GeForce 9400M - VRAM: 256 MB

Color LCD 1440 x 900

System Software: ⓘ

OS X El Capitan 10.11.6 (15G31) - Time since boot: about one hour

Disk Information: ⓘ

ST9250315ASG disk0 : (250.06 GB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 249.20 GB (28.22 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

HL-DT-ST DVDRW GS23N ()

USB Information: ⓘ

Apple Inc. Built-in iSight

Apple Card Reader

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver

SIGMACHIP Usb Mouse

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Configuration files: ⓘ

/etc/sysctl.conf - File exists but not expected

Gatekeeper: ⓘ

Mac App Store and identified developers

Kernel Extensions: ⓘ

/Library/Application Support/HASP/kexts

[not loaded] com.aladdin.kext.aksfridge (1.0.16332 - 2013-11-05) [Support]

/Library/Extensions

[loaded] com.symantec.kext.SymAPComm (12.9.1f13 - SDK 10.8 - 2016-07-19) [Support]

[loaded] com.symantec.kext.filesecurity (12.9.1 - SDK 10.8 - 2016-07-19) [Support]

[loaded] com.symantec.kext.fw (5.6 - SDK 10.8 - 2016-07-19) [Support]

[loaded] com.symantec.kext.internetSecurity (5.7 - SDK 10.8 - 2016-07-19) [Support]

[loaded] com.symantec.kext.ips (3.10.4 - SDK 10.8 - 2016-07-19) [Support]

[loaded] com.symantec.kext.pf (5.9.1 - SDK 10.8 - 2016-07-19) [Support]

/System/Library/Extensions

[loaded] com.rim.driver.BlackBerryUSBDriverInt (0.0.74 - 2016-07-19) [Support]

[not loaded] com.rim.driver.BlackBerryUSBDriverVSP (0.0.74 - 2016-07-19) [Support]

[not loaded] com.wacom.kext.wacomtablet (Wacom Tablet 6.3.5-3 - SDK 10.8 - 2016-07-19) [Support]

System Launch Agents: ⓘ

[not loaded] 7 Apple tasks

[loaded] 162 Apple tasks

[running] 69 Apple tasks

System Launch Daemons: ⓘ

[not loaded] 45 Apple tasks

[loaded] 160 Apple tasks

[running] 86 Apple tasks

Launch Agents: ⓘ

[not loaded] com.adobe.AAM.Updater-1.0.plist (2016-02-12) [Support]

[loaded] com.hp.help.tocgenerator.plist (2009-07-28) [Support]

[running] com.rim.BBAlbumArtCacher.plist (2012-07-17) [Support]

[running] com.rim.BBLaunchAgent.plist (2012-07-17) [Support]

[failed] com.symantec.errorreporter-periodicagent.plist (2015-08-04) [Support]

[loaded] com.symantec.nis.application.plist (2014-12-18) [Support]

[running] com.symantec.uiagent.application.plist (2013-01-16) [Support]

[running] com.wacom.wacomtablet.plist (2013-02-06) [Support]

[loaded] com.xrite.device.softwareupdate.plist (2013-06-20) [Support]

Launch Daemons: ⓘ

[loaded] com.adobe.SwitchBoard.plist (2012-09-29) [Support]

[loaded] com.adobe.agsservice.plist (2016-02-12) [Support]

[loaded] com.adobe.fpsaud.plist (2016-06-28) [Support]

[running] com.aladdin.aksusbd.plist (2013-11-05) [Support]

[failed] com.aladdin.hasplmd.plist (2013-11-05) [Support]

[loaded] com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]

[running] com.rim.BBDaemon.plist (2012-07-17) [Support]

[loaded] com.skype.skypeinstaller.plist (2015-12-04) [Support]

[running] com.symantec.deepsight-extractor.plist (2013-01-24) [Support]

[loaded] com.symantec.errorreporter-periodic.plist (2015-08-04) [Support]

[loaded] com.symantec.liveupdate.daemon.ondemand.plist (2014-09-23) [Support]

[loaded] com.symantec.liveupdate.daemon.plist (2014-09-23) [Support]

[not loaded] com.symantec.nav.migrateqtf.plist (2014-09-29) [Support]

[running] com.symantec.sharedsettings.plist (2015-08-13) [Support]

[running] com.symantec.symdaemon.plist (2014-09-17) [Support]

[running] com.xrite.device.xrdd.plist (2013-06-20) [Support]

User Launch Agents: ⓘ

[loaded] com.adobe.AAM.Updater-1.0.plist (2010-11-14) [Support]

[loaded] com.adobe.ARM.[...].plist (2011-01-27) [Support]

[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist

[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (2016-07-10) [Support]

[loaded] com.google.keystone.agent.plist (2016-07-12) [Support]

[failed] com.zeobit.MacKeeper.Helper.plist (2014-10-22) [Support]

[loaded] uk.co.markallan.clamxav.freshclam.plist (2015-02-05) [Support]

User Login Items: ⓘ

i1ProfilerTray Application (/Applications/i1Profiler/i1ProfilerTray.app)

ElementsOrganizerSyncAgent Application (/Applications/Adobe Elements 9 Organizer.app/Contents/MacOS/ElementsOrganizerSyncAgent.app)

EOS Utility Application Hidden (/Applications/Canon Utilities/EOS Utility/EOS Utility.app)

BlackBerry Device Manager Application Hidden (/Library/Application Support/BlackBerry/BlackBerry Device Manager.app)

HP Scheduler Application (/Library/Application Support/Hewlett-Packard/Software Update/HP Scheduler.app)

HP Product Research Application (/Library/Application Support/Hewlett-Packard/Customer Participation/HP Product Research.app)

Other Apps: ⓘ

[running] com.adobe.ElementsOrganizerSyncAgent.107232

[running] com.canon.EOS-Utility.50592

[running] com.hp.HPScheduler.104992

[running] com.hp.productresearch.105952

[running] com.symantec.nortonantivirus.75232

[running] com.wacom.TabletDriver.106592

[running] com.wacom.Wacom_TouchDriver.105312

[running] jp.co.canon.cijscannerregister.110432

[loaded] 419 Apple tasks

[running] 187 Apple tasks

Internet Plug-ins: ⓘ

WacomNetscape: 2.1.0-1 - SDK 10.8 (2013-02-06) [Support]

Default Browser: 601 - SDK 10.11 (2016-07-08)

AdobeExManDetect: AdobeExManDetect 1.1.0.0 - SDK 10.7 (2014-10-08) [Support]

WacomTabletPlugin: WacomTabletPlugin 2.1.0.2 (2013-02-06) [Support]

AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 - SDK 10.6 (2016-02-12) [Support]

FlashPlayer-10.6: 22.0.0.209 - SDK 10.9 (2016-07-14) [Support]

Silverlight: 5.1.50428.0 - SDK 10.6 (2016-07-11) [Support]

QuickTime Plugin: 7.7.3 (2016-07-08)

Flash Player: 22.0.0.209 - SDK 10.9 (2016-07-14) [Support]

iPhotoPhotocast: 7.0 (2010-04-14)

SharePointBrowserPlugin: 14.0.2 (2011-01-27) [Support]

NortonInternetSecurityBF: 1.11.0 - SDK 10.6 (2016-04-19) [Support]

User internet Plug-ins: ⓘ

CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-25) [Support]

Safari Extensions: ⓘ

AVG LinkScanner - AVG Technologies, Inc. - http://www.avg.com (2012-01-09)

Pin It Button - Pinterest, Inc. - http://www.pinterest.com/ (2016-01-05)

Norton Internet Security - Symantec Corp - http://macplugin.norton.com/?ext=NIS (2016-02-11)

3rd Party Preference Panes: ⓘ

Flash Player (2016-06-28) [Support]

Norton\nQuickMenu (2015-08-04) [Support]

Time Machine: ⓘ

Skip System Files: NO

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 249.20 GB Disk used: 220.98 GB

Destinations:

WD Passport External HD [Local]

Total size: 0 B

Total number of backups: 0

Oldest backup: -

Last backup: -

Size of backup disk: Too small

Backup size 0 B < (Disk used 220.98 GB X 3)

Top Processes by CPU: ⓘ

1% kernel_task

1% loginwindow

0% fontd

0% WindowServer

0% symdeepsight-extractor

Top Processes by Memory: ⓘ

721 MB kernel_task

377 MB SymDaemon

287 MB com.apple.WebKit.WebContent(2)

188 MB Safari

164 MB com.apple.WebKit.Plugin.64

Virtual Memory Information: ⓘ

2.99 GB Free RAM

5.26 GB Used RAM (2.70 GB Cached)

0 B Swap Used

Diagnostics Information: ⓘ

Jul 20, 2016, 07:43:20 PM /Library/Logs/DiagnosticReports/hasplmd_2016-07-20-194320_[redacted].crash

/usr/libexec/hasplmd

Jul 20, 2016, 07:43:10 PM /Library/Logs/DiagnosticReports/hasplmd_2016-07-20-194310_[redacted].crash

Jul 20, 2016, 07:43:00 PM /Library/Logs/DiagnosticReports/hasplmd_2016-07-20-194300_[redacted].crash

Jul 20, 2016, 07:42:50 PM /Library/Logs/DiagnosticReports/hasplmd_2016-07-20-194250_[redacted].crash

Jul 20, 2016, 07:42:40 PM /Library/Logs/DiagnosticReports/hasplmd_2016-07-20-194240_[redacted].crash

Jul 20, 2016, 07:42:30 PM /Library/Logs/DiagnosticReports/hasplmd_2016-07-20-194230_[redacted].crash

Jul 20, 2016, 07:42:20 PM /Library/Logs/DiagnosticReports/hasplmd_2016-07-20-194220_[redacted].crash

Jul 20, 2016, 07:42:10 PM /Library/Logs/DiagnosticReports/hasplmd_2016-07-20-194210_[redacted].crash

Jul 20, 2016, 07:42:00 PM /Library/Logs/DiagnosticReports/hasplmd_2016-07-20-194200_[redacted].crash

Jul 20, 2016, 07:41:50 PM /Library/Logs/DiagnosticReports/hasplmd_2016-07-20-194150_[redacted].crash

Jul 20, 2016, 07:41:40 PM /Library/Logs/DiagnosticReports/hasplmd_2016-07-20-194140_[redacted].crash

Jul 20, 2016, 07:41:30 PM /Library/Logs/DiagnosticReports/hasplmd_2016-07-20-194130_[redacted].crash

Jul 20, 2016, 07:41:20 PM /Library/Logs/DiagnosticReports/hasplmd_2016-07-20-194120_[redacted].crash

Jul 20, 2016, 07:41:10 PM /Library/Logs/DiagnosticReports/hasplmd_2016-07-20-194110_[redacted].crash

Jul 20, 2016, 07:41:01 PM /Library/Logs/DiagnosticReports/hasplmd_2016-07-20-194101_[redacted].crash

Jul 20, 2016, 07:40:50 PM /Library/Logs/DiagnosticReports/hasplmd_2016-07-20-194050_[redacted].crash

Jul 20, 2016, 07:40:40 PM /Library/Logs/DiagnosticReports/hasplmd_2016-07-20-194040_[redacted].crash

Jul 20, 2016, 07:40:30 PM /Library/Logs/DiagnosticReports/hasplmd_2016-07-20-194030_[redacted].crash

Jul 20, 2016, 07:40:20 PM /Library/Logs/DiagnosticReports/hasplmd_2016-07-20-194020_[redacted].crash

Jul 20, 2016, 07:40:10 PM /Library/Logs/DiagnosticReports/hasplmd_2016-07-20-194010_[redacted].crash

Jul 20, 2016, 07:05:25 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-07-20-190525_ [redacted].crash

/System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.We bKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent

Jul 20, 2016, 06:32:18 PM /Library/Logs/DiagnosticReports/SymDaemon_2016-07-20-183218_[redacted].cpu_reso urce.diag [Details]

/Library/Application Support/Symantec/*/SymDaemon.bundle/Contents/MacOS/SymDaemon

Jul 20, 2016, 05:50:48 PM Self test - passed

Jul 20, 2016, 10:02:07 AM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-07-20-100207_[ redacted].cpu_resource.diag [Details]

Jul 20, 2016, 01:12:33 AM /Library/Logs/DiagnosticReports/SymDaemon_2016-07-20-011233_[redacted].cpu_reso urce.diag [Details]

Jul 20, 2016, 12:53:01 AM /Library/Logs/DiagnosticReports/hasplmd_2016-07-20-005301_[redacted].crash

Jul 20, 2016, 12:52:51 AM /Library/Logs/DiagnosticReports/hasplmd_2016-07-20-005251_[redacted].crash

Jul 20, 2016, 12:52:41 AM /Library/Logs/DiagnosticReports/hasplmd_2016-07-20-005241_[redacted].crash

Jul 20, 2016, 12:52:31 AM /Library/Logs/DiagnosticReports/hasplmd_2016-07-20-005231_[redacted].crash

Jul 20, 2016, 12:52:21 AM /Library/Logs/DiagnosticReports/hasplmd_2016-07-20-005221_[redacted].crash

Jul 20, 2016, 12:52:11 AM /Library/Logs/DiagnosticReports/hasplmd_2016-07-20-005211_[redacted].crash

Jul 20, 2016, 12:52:01 AM /Library/Logs/DiagnosticReports/hasplmd_2016-07-20-005201_[redacted].crash

Jul 20, 2016, 12:51:51 AM /Library/Logs/DiagnosticReports/hasplmd_2016-07-20-005151_[redacted].crash

Jul 20, 2016, 12:51:41 AM /Library/Logs/DiagnosticReports/hasplmd_2016-07-20-005141_[redacted].crash

Jul 20, 2016, 12:51:31 AM /Library/Logs/DiagnosticReports/hasplmd_2016-07-20-005131_[redacted].crash

Jul 20, 2016, 12:51:21 AM /Library/Logs/DiagnosticReports/hasplmd_2016-07-20-005121_[redacted].crash

Jul 20, 2016, 12:51:11 AM /Library/Logs/DiagnosticReports/hasplmd_2016-07-20-005111_[redacted].crash

Jul 20, 2016, 12:51:01 AM /Library/Logs/DiagnosticReports/hasplmd_2016-07-20-005101_[redacted].crash

Jul 20, 2016, 12:50:51 AM /Library/Logs/DiagnosticReports/hasplmd_2016-07-20-005051_[redacted].crash

Jul 20, 2016, 12:50:41 AM /Library/Logs/DiagnosticReports/hasplmd_2016-07-20-005041_[redacted].crash

Jul 20, 2016, 12:50:31 AM /Library/Logs/DiagnosticReports/hasplmd_2016-07-20-005031_[redacted].crash

Jul 20, 2016, 12:50:21 AM /Library/Logs/DiagnosticReports/hasplmd_2016-07-20-005021_[redacted].crash

Jul 20, 2016, 12:50:11 AM /Library/Logs/DiagnosticReports/hasplmd_2016-07-20-005011_[redacted].crash

Jul 20, 2016, 12:50:01 AM /Library/Logs/DiagnosticReports/hasplmd_2016-07-20-005001_[redacted].crash

Jul 20, 2016, 12:49:51 AM /Library/Logs/DiagnosticReports/hasplmd_2016-07-20-004951_[redacted].crash

Jul 19, 2016, 10:43:28 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-07-19-224328_[ redacted].cpu_resource.diag [Details]

Jul 19, 2016, 07:26:45 PM ~/Library/Logs/DiagnosticReports/suggestd_2016-07-19-192645_[redacted].crash

/System/Library/PrivateFrameworks/CoreSuggestions.framework/Versions/A/Support/ suggestd

Jul 19, 2016, 07:17:37 PM /Library/Logs/DiagnosticReports/WacomTabletDriver_2016-07-19-191737_[redacted]. crash

com.wacom.Wacom_TabletDriver - /Library/Application Support/Tablet/WacomTabletDriver.app/Contents/MacOS/WacomTabletDriver

Jul 19, 2016, 07:17:07 PM /Library/Logs/DiagnosticReports/WacomTabletDriver_2016-07-19-191707_[redacted]. crash

Reply

Answer 8

Jul 20, 2016 4:58 PM in response to sweet66

Start by removing Symantec, Clamxav, and MacKeeper. They are not needed and may cause problems.

Reply

Answer 9

macjack

Level 10

111,242 points

Jul 20, 2016 4:55 PM in response to sweet66

Please read this answer by thomas_r:

OSX.Malcol

Reply

Answer 10

macjack

Level 10

111,242 points

Jul 20, 2016 4:59 PM in response to BobTheFisherman

BobTheFisherman wrote:

Start by removing Symantec. It is not needed and it may cause problems.

+1

There are no viruses that can attack Mac.OS X. So, anti-virus programs are selling a cure for a disease that doesn't exist. And they are renowned for borking Mac systems. Symantec has been bricking Macs for a very long time.

A Mac can pick up malware but not if you just use common sense. You really have to actively invite some malware in for it to happen. That means downloading and knowingly giving your password for it to download. Mac provides all the protection you need with SIP (System Integrity Protection).I About System Integrity Protection on your Mac - Apple Support

If you do happen to download malware you can use MalwareBytes to get rid of it. Malwarebytes was developed by one of our own colleagues here in ASC. It gets rave reviews and is about the most proven anti-malware software for Mac. If you use torrents, don't. Torrents are a good way to pick up malware because anything can hitchhike in on a download.

Safari pop-ups are different and easier to deal with. In Safari 9.1 and later just close the window. For earlier versions force quit and hold the shift key while restarting Safari.

https://support.apple.com/en-us/HT203987

Finally, stay away from programs that purport to "clean your Mac". They can do damage to your system. Your Mac needs no cleaning in the first place. All the cleaning that is necessary is taken care routinely by OS X.

Reply

Answer 11

sweet66 Author

Level 1

13 points

Jul 20, 2016 5:01 PM in response to macjack

uninstalled.....

Reply

Answer 12

sweet66 Author

Level 1

13 points

Jul 20, 2016 5:04 PM in response to macjack

only symantic. i don't have the others.

Reply

Answer 13

OGELTHORPE

Level 9

57,329 points

Jul 20, 2016 5:06 PM in response to sweet66

Let me add that if you no longer have a Blackberry, rid the MBP of all RIM files.

Ciao.

Reply

Answer 14

sweet66 Author

Level 1

13 points

Jul 20, 2016 5:34 PM in response to OGELTHORPE

i'm trying to do an AHT but the steps aren't working. i shut down my macbook, turn it on and press 'D' before the grey screen appears, but it boots up anyway. i've tried it by combining 'D' with command and option as well, but that isn't working either. any ideas?

Reply

Answer 15

Drew Reece

Level 6

10,684 points

Jul 20, 2016 5:41 PM in response to sweet66

There are crash reports every 10 seconds from 'hasplmd'. I suspect that is the same pipe organ software mentioned in this thread…

Repeated process crash every 10 seconds

Look up the instructions to remove sofware or ask here if you do not recognise that software, it is important to get all the pieces of crashing processes, so consult the developer's site when clearing out these items.

I suspect removing these items may not alter your trackpad, please consider a 'safe boot' as a test…

Try safe mode if your Mac doesn't finish starting up - Apple Support

Your Mac will perform poorly in this mode - many OS components are running in a limited mode. Please test the trackpad as much as possible - see if it stops misbehaving. Please be thorough if the issue is intermittent - give it time to appear. Once you have tested reboot to go back to a normal mode - the next boot may be slower, don't be concerned by this. Safe boot does disable all third party extensions - which can help indicate where an issue may come from.

P.S. Your Mac may not have AHT installed on the hard disk anymore (it is often removed when clean installing new OS's). Find your 'grey original install disks' & look for the hardware test instructions printed on one of the disks.

You may be able to make a USB bootable AHT but it is often simpler to find the original disks.

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