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This is what happens when I switch my Macbook on. I've tried PR reset SMC reset but it doesn't seem to work. What can I do to fix this. Thank you.

MacBook Pro, Macbook Pro 9.2

Posted on Jul 20, 2016 10:51 PM

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5 replies

Jul 21, 2016 9:31 AM in response to pegasuslml

The startup drive is failing, or there is some other internal hardware fault.

Back up all data on the drive immediately if you don't already have a current backup. There are ways to back up a computer that isn't fully functional—ask if you need guidance.

Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.

Keep your confidential data secure during hardware repair.

Apple recommends that you deauthorize a device in the iTunes Store before having it serviced.

*An SSD doesn't need to be zeroed.

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