UNIKAT_GmbH
Level 1 (4 points)
Desktops

Q: iMac 5k - Restart during work - sometimes with Kernel Panic

Hi,

my computer do restarts during my work 1 or 2 times a day. Sometimes i get an Kernel Panic Message.

Here is my Panic Report. Maybe someone can read it. :-)

 

iMac 5K (late 2015), OS X El Capitan 10.11.6, with all updates, no devices on the USB Ports, Software: Adobe CC, Suitecase, all uptodate.

 

Thu Jul 21 09:14:21 2016

 

*** Panic Report ***

panic(cpu 1 caller 0xffffff80127b3bf2): "Invalid queue element pointers for 0xffffff803bb1a220: next 0 prev 0"@/Library/Caches/com.apple.xbs/Sources/xnu/xnu-3248.60.10/osfmk/kern/queue.h: 241

Backtrace (CPU 1), Frame : Return Address

0xffffff92e227b980 : 0xffffff80126dab52

0xffffff92e227ba00 : 0xffffff80127b3bf2

0xffffff92e227bb80 : 0xffffff801274ae14

0xffffff92e227bd00 : 0xffffff801274e94b

0xffffff92e227bf20 : 0xffffff80127cecef

0xffffff92e227bfb0 : 0xffffff80127ec475

 

BSD process name corresponding to current thread: QuickLookUIHelpe

 

Mac OS version:

15G31

 

Kernel version:

Darwin Kernel Version 15.6.0: Thu Jun 23 18:25:34 PDT 2016; root:xnu-3248.60.10~1/RELEASE_X86_64

Kernel UUID: B5AA8E3E-65B6-3D0E-867B-8DCCF81E536C

Kernel slide:     0x0000000012400000

Kernel text base: 0xffffff8012600000

__HIB  text base: 0xffffff8012500000

System model name: iMac17,1 (Mac-65CE76090165799A)

 

System uptime in nanoseconds: 2177394476284

last loaded kext at 122437533229: com.apple.filesystems.smbfs    3.0.1 (addr 0xffffff7f9324d000, size 413696)

last unloaded kext at 166562274377: com.apple.driver.AppleXsanScheme    3 (addr 0xffffff7f94786000, size 40960)

loaded kexts:

com.apple.filesystems.smbfs    3.0.1

com.apple.filesystems.afpfs    11.0

com.apple.nke.asp-tcp    8.0.0

com.apple.driver.AppleTopCaseHIDEventDriver    86

com.apple.driver.AppleHSBluetoothDriver    86

com.apple.driver.AudioAUUC    1.70

com.apple.driver.ApplePlatformEnabler    2.6.0d0

com.apple.driver.AGPM    110.22.0

com.apple.driver.X86PlatformShim    1.0.0

com.apple.filesystems.autofs    3.0

com.apple.driver.AppleOSXWatchdog    1

com.apple.driver.AppleMikeyHIDDriver    124

com.apple.driver.AppleMikeyDriver    274.12

com.apple.driver.AppleHDA    274.12

com.apple.driver.AppleGraphicsDevicePolicy    3.12.7

com.apple.driver.AppleUpstreamUserClient    3.6.1

com.apple.kext.AMDFramebuffer    1.4.2

com.apple.driver.pmtelemetry    1

com.apple.AMDRadeonX4000    1.4.2

com.apple.iokit.IOUserEthernet    1.0.1

com.apple.driver.AppleIntelSKLGraphics    10.1.4

com.apple.iokit.IOBluetoothSerialManager    4.4.6f1

com.apple.Dont_Steal_Mac_OS_X    7.0.0

com.apple.driver.AppleHV    1

com.apple.driver.AppleThunderboltIP    3.0.8

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport    4.4.6f1

com.apple.driver.AppleIntelPCHPMC    1.1

com.apple.driver.AppleIntelSKLGraphicsFramebuffer    10.1.4

com.apple.driver.AppleSMCLMU    208

com.apple.kext.AMD8000Controller    1.4.2

com.apple.driver.AppleIntelSlowAdaptiveClocking    4.0.0

com.apple.driver.AppleMCCSControl    1.2.13

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless    1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib    1.0.0

com.apple.BootCache    38

com.apple.iokit.IOAHCIBlockStorage    2.8.5

com.apple.iokit.AppleBCM5701Ethernet    10.2.0

com.apple.driver.AppleSDXC    1.7.0

com.apple.driver.AirPort.Brcm4360    1040.1.1a6

com.apple.driver.AppleAHCIPort    3.1.8

com.apple.driver.AppleRTC    2.0

com.apple.driver.AppleACPIButtons    4.0

com.apple.driver.AppleHPET    1.8

com.apple.driver.AppleSMBIOS    2.1

com.apple.driver.AppleACPIEC    4.0

com.apple.driver.AppleAPIC    1.7

com.apple.nke.applicationfirewall    163

com.apple.security.quarantine    3

com.apple.security.TMSafetyNet    8

com.apple.security.SecureRemotePassword    1.0

com.apple.driver.AppleHIDKeyboard    181

com.apple.driver.AppleMultitouchDriver    304.12

com.apple.driver.AppleHIDTransport    5

com.apple.driver.IOBluetoothHIDDriver    4.4.6f1

com.apple.kext.triggers    1.0

com.apple.driver.DspFuncLib    274.12

com.apple.kext.OSvKernDSPLib    525

com.apple.iokit.IOSurface    108.2.3

com.apple.iokit.IOSerialFamily    11

com.apple.driver.CoreCaptureResponder    1

com.apple.driver.AppleGraphicsControl    3.12.8

com.apple.iokit.IOBluetoothHostControllerUSBTransport    4.4.6f1

com.apple.iokit.IOBluetoothFamily    4.4.6f1

com.apple.driver.AppleHDAController    274.12

com.apple.iokit.IOHDAFamily    274.12

com.apple.iokit.IOAudioFamily    204.4

com.apple.vecLib.kext    1.2.0

com.apple.iokit.IOAcceleratorFamily2    205.11

com.apple.driver.AppleSMBusPCI    1.0.14d1

com.apple.driver.X86PlatformPlugin    1.0.0

com.apple.driver.IOPlatformPluginFamily    6.0.0d7

com.apple.kext.AMDSupport    1.4.2

com.apple.AppleGraphicsDeviceControl    3.12.8

com.apple.iokit.IOSlowAdaptiveClockingFamily    1.0.0

com.apple.driver.AppleThunderboltEDMSink    4.1.1

com.apple.iokit.IONDRVSupport    2.4.1

com.apple.driver.AppleSMC    3.1.9

com.apple.driver.AppleSMBusController    1.0.14d1

com.apple.iokit.IOGraphicsFamily    2.4.1

com.apple.iokit.IOSCSIArchitectureModelFamily    3.7.7

com.apple.driver.usb.networking    5.0.0

com.apple.driver.usb.AppleUSBHostCompositeDevice    1.0.1

com.apple.driver.CoreStorage    517.50.1

com.apple.driver.AppleThunderboltDPInAdapter    4.1.3

com.apple.driver.AppleThunderboltDPOutAdapter    4.1.3

com.apple.driver.AppleThunderboltDPAdapterFamily    4.1.3

com.apple.driver.AppleThunderboltPCIDownAdapter    2.0.2

com.apple.driver.AppleThunderboltNHI    4.0.4

com.apple.iokit.IOThunderboltFamily    6.0.2

com.apple.iokit.IOEthernetAVBController    1.0.3b3

com.apple.driver.AppleUSBMergeNub    900.4.1

com.apple.iokit.IO80211Family    1110.26

com.apple.driver.mDNSOffloadUserClient    1.0.1b8

com.apple.iokit.IONetworkingFamily    3.2

com.apple.driver.corecapture    1.0.4

com.apple.iokit.IOAHCIFamily    2.8.1

com.apple.driver.usb.AppleUSBXHCIPCI    1.0.1

com.apple.driver.usb.AppleUSBXHCI    1.0.1

com.apple.iokit.IOUSBFamily    900.4.1

com.apple.iokit.IOUSBHostFamily    1.0.1

com.apple.driver.AppleUSBHostMergeProperties    1.0.1

com.apple.driver.AppleEFINVRAM    2.0

com.apple.driver.AppleEFIRuntime    2.0

com.apple.iokit.IOHIDFamily    2.0.0

com.apple.iokit.IOSMBusFamily    1.1

com.apple.security.sandbox    300.0

com.apple.kext.AppleMatch    1.0.0d1

com.apple.driver.AppleKeyStore    2

com.apple.driver.AppleMobileFileIntegrity    1.0.5

com.apple.driver.AppleCredentialManager    1.0

com.apple.driver.DiskImages    417.4

com.apple.iokit.IOStorageFamily    2.1

com.apple.iokit.IOReportFamily    31

com.apple.driver.AppleFDEKeyStore    28.30

com.apple.driver.AppleACPIPlatform    4.0

com.apple.iokit.IOPCIFamily    2.9

com.apple.iokit.IOACPIFamily    1.4

com.apple.kec.Libm    1

com.apple.kec.pthread    1

com.apple.kec.corecrypto    1.0

iMac (Retina 5K, 27-inch, Late 2015), OS X El Capitan (10.11.6)

Posted on Jul 21, 2016 12:45 AM

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Q: iMac 5k - Restart during work - sometimes with Kernel Panic

  • All replies
  • Helpful answers

  • by Linc Davis,Helpful

    Linc Davis Linc Davis Jul 21, 2016 11:05 PM in response to UNIKAT_GmbH
    Level 10 (207,926 points)
    Applications
    Jul 21, 2016 11:05 PM in response to UNIKAT_GmbH

    Have you added or replaced any memory modules?

  • by UNIKAT_GmbH,

    UNIKAT_GmbH UNIKAT_GmbH Jul 21, 2016 11:09 PM in response to Linc Davis
    Level 1 (4 points)
    Desktops
    Jul 21, 2016 11:09 PM in response to Linc Davis

    Thank you, for your fast answer. I have upgraded the memory from 8GB to 24 GB. But i had the problem also before the memory upgrade. Do you think, it is a memory issue?

  • by Linc Davis,

    Linc Davis Linc Davis Jul 22, 2016 5:16 AM in response to UNIKAT_GmbH
    Level 10 (207,926 points)
    Applications
    Jul 22, 2016 5:16 AM in response to UNIKAT_GmbH

    This procedure is a diagnostic test. It makes no changes to your data. The instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

    I've tested these instructions only with the Safari web browser. That's what I suggest you use, even if your preferred browser is something else.

    Please triple-click anywhere in the line below on this page to select it:

    /usr/bin/syslog -k Sender kernel -k Message CSeq 'n Cause: -' | /usr/bin/tail | /usr/bin/awk '/:/{$4=""; print}' | /usr/bin/pbcopy

    Copy the selected text to the Clipboard by pressing the key combination command-C.

    Launch the built-in Terminal application in any one of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    Paste into the Terminal window by pressing the key combination command-V. If you use another browser, you may have to press the return key after pasting.

    Wait for a new line ending in a dollar sign ($) to appear below what you entered.

    The output of the command will be automatically copied to the Clipboard. If the command produced no output, the Clipboard will be empty. Paste into a reply to this message.

    The Terminal window doesn't show the output. Please don't copy anything from there.

  • by UNIKAT_GmbH,

    UNIKAT_GmbH UNIKAT_GmbH Jul 22, 2016 5:49 AM in response to Linc Davis
    Level 1 (4 points)
    Desktops
    Jul 22, 2016 5:49 AM in response to Linc Davis

    I get this Errorcode in my Clipboard:

    Jul 21 09:14:32  kernel[0] <Notice>: Previous shutdown cause: -64

  • by Linc Davis,

    Linc Davis Linc Davis Jul 22, 2016 7:18 AM in response to UNIKAT_GmbH
    Level 10 (207,926 points)
    Applications
    Jul 22, 2016 7:18 AM in response to UNIKAT_GmbH

    A negative shutdown code may indicate a hardware problem. The precise meaning of the codes is not publicly documented.

    If you haven't already done so, you can try resetting the System Management Controller. Otherwise, or if the reset has no effect, see below.

    Make a "Genius" appointment at an Apple Store, or go to another authorized service provider. You may have to leave the machine there for several days.

    Back up all data on the internal drive(s) before you hand over your computer to anyone. There are ways to back up a computer that isn't fully functional—ask if you need guidance.

    If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.

    Keep your confidential data secure during hardware repair.

    Apple recommends that you deauthorize a device in the iTunes Store before having it serviced.

    *An SSD doesn't need to be zeroed.