the iphone cannot be restored

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Level 1

4 points

the iphone cannot be restored

my iphone6 cannot be restored

yesterday my iphone ask me to update a new software, after the download finish my iphone restart by it self, then booom, it ask me to plug in to itunes, after that it want me to restored or update

i plug in to my mac air and i tried both (update first cannot then i tried to restored) cannot, then i download the update software but cannot update and restored "this device isn't eligible for the requested build"

what should i do?

can anyone solve

iPhone 6

Posted on Jul 21, 2016 2:05 AM

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Answer 1

judysings

Community Specialist

Jul 21, 2016 2:26 PM in response to roycesoerya

Hey there, roycesoerya,
Thanks for using Apple Support Communities! From what I've read, after you downloaded the update, your iPhone 6 couldn't install and was put into recovery mode. When you tried to restore, you received the message warning you that your iPhone wasn't eligible for the update. I've seen this one before and I'll be glad to help.
‘This device isn‘t eligible for the requested build‘ -- Don't forget to make sure iTunes is up to date then follow the article.

Take care!

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