HT201472: If your iPhone, iPad, or iPod touch is lost or stolen

Learn about If your iPhone, iPad, or iPod touch is lost or stolen
peterfromlivingstone zambia
Level 1 (4 points)
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Q: How to fix find my iphone

Hello Team i have a client who has iphone 5S, which he had signed in the a company email/domain that has been changed therefore no access to reset the icloud account.  The customer has all the details of the previous host/ domain but this can not be accessed as the company owners changed and the email addresses where change advise how this can be handled  and it says account not verified is there a way out Please assist. he has full access to the phone but he can not monitor it incase of anything because the address doe not exist anymore.

 

Thanks in advance

Posted on Jul 21, 2016 10:40 AM

by razmee209,Apple recommended
razmee209 razmee209
Level 7 (32,966 points)
A:

peterfromlivingstone zambia wrote:

 

Hello Team i have a client who has iphone 5S, which he had signed in the a company email/domain that has been changed therefore no access to reset the icloud account.  The customer has all the details of the previous host/ domain but this can not be accessed as the company owners changed and the email addresses where change advise how this can be handled  and it says account not verified is there a way out Please assist. he has full access to the phone but he can not monitor it incase of anything because the address doe not exist anymore.

 

Thanks in advance

https://appleid.apple.com/#!&page=signin

 

Change your Apple ID - Apple Support

 

would suggest said person contact Apple directly.  Use the contact us at the bottom of the page.

Posted on Jul 21, 2016 10:52 AM

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peterfromlivingstone zambia

Q: How to fix find my iphone

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  • Helpful answers

  • by razmee209,Apple recommended

    razmee209 razmee209 Jul 21, 2016 10:52 AM in response to peterfromlivingstone zambia
    Level 7 (32,966 points)
    Jul 21, 2016 10:52 AM in response to peterfromlivingstone zambia

    peterfromlivingstone zambia wrote:

     

    Hello Team i have a client who has iphone 5S, which he had signed in the a company email/domain that has been changed therefore no access to reset the icloud account.  The customer has all the details of the previous host/ domain but this can not be accessed as the company owners changed and the email addresses where change advise how this can be handled  and it says account not verified is there a way out Please assist. he has full access to the phone but he can not monitor it incase of anything because the address doe not exist anymore.

     

    Thanks in advance

    https://appleid.apple.com/#!&page=signin

     

    Change your Apple ID - Apple Support

     

    would suggest said person contact Apple directly.  Use the contact us at the bottom of the page.