Can't access iBooks Store from iPads after upgrading to iOS 9.3.3.

We don't seem to be able to access the iBooks Store from either my iPad Air 2 or my wife's iPad Mini 4 after upgrading the machines to iOS 9.3.3. When we click on any of the Store icons across the bottom of the App we get a blank white page. We can access all of our purchased books on the iCloud, but can't look for any new ones. The iBooks app appears to work normally on my iPhone 6 after the iOS upgrade. Anyone else experiencing a similar problem?

iPad Air 2 Wi-Fi, iOS 9.3.3

Posted on Jul 21, 2016 9:24 AM

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14 replies

Jul 21, 2016 9:27 AM in response to asmullin

Yes. Double click the home button on the iPad, and swipe the iBooks app up and off the screen to close it.

Click the home button again to return to the Home Screen, and then hold down the home and power/sleep buttons for 10 to 15 seconds or until the Apple logo shows up.


This will reboot the iPads. Let them restart and try opening the iBooks App again.


No data should be lost by this.

Jul 21, 2016 9:28 AM in response to asmullin

There are a number of threads about the same problem. On my iPad logging out and back into my account via Settings > iTunes & App Store briefly fixed it (until I next opened a book on my bookshelf and then tried to access the store tabs), other people appear to have had some success by closing the app via the iPad's taskbar and/or doing a soft-reset/reboot. If you want to leave feedback to Apple about the problem : http://www.apple.com/feedback/ibooks_ios.html

Jul 22, 2016 6:40 AM in response to asmullin

I am having the same problem, and I have not even done the update yet to 9.3.3. I have done the reboot thing several times to no avail. I can not delete the iBooks app. When I try, I don't get the little x in the corner which would allow me to delete.

I can go to Safari and open the iBooks store that way, but in the app itself I get the dreaded white screen. What gives?

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Can't access iBooks Store from iPads after upgrading to iOS 9.3.3.

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