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Helpful answers
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Jul 21, 2016 1:49 PM in response to ckuna7by Carolyn Samit,★HelpfulMake sure iTunes is up to date on your computer.
Mac
- Open iTunes.
- From the menu bar at the top of your computer screen, choose iTunes > Check for Updates.
- Follow the prompts to install the latest version.
Windows
- Open iTunes.
- From the menu bar at the top of the iTunes window, choose Help > Check for Updates. Learn what to do if you can’t see the menu bar.
- Follow the prompts to install the latest version.