ckuna7

Q: help downloading pics

I'm hoping someone out there can help me with a problem I'm having downloading pictures from my iphone to my laptop. I have always done this in the past without issues but I must have changed a setting or something. now when I connect my phone it says no new pictures are found to download however I have over 400 pics on my phone. I don't know how to force the download or drag them over to my laptop and am out of space. does anyone have a solution to this? thanks in advance.

iPhone 5, iOS 9.3.2

Posted on Jul 21, 2016 1:21 PM

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Q: help downloading pics

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  • by Carolyn Samit,Helpful

    Carolyn Samit Carolyn Samit Jul 21, 2016 1:49 PM in response to ckuna7
    Level 10 (122,048 points)
    Apple Music
    Jul 21, 2016 1:49 PM in response to ckuna7

    Make sure iTunes is up to date on your computer.

     

    Mac

    1. Open iTunes.
    2. From the menu bar at the top of your computer screen, choose iTunes > Check for Updates.
    3. Follow the prompts to install the latest version.

    Windows

    1. Open iTunes.
    2. From the menu bar at the top of the iTunes window, choose Help > Check for Updates. Learn what to do if you can’t see the menu bar.
    3. Follow the prompts to install the latest version.