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All replies
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Helpful answers
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Jul 22, 2016 9:21 AM in response to pattymixonby Carolyn Samit,★HelpfulYou need to reset your Apple ID password.
Help here > If you forgot your Apple ID password - Apple Support
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Jul 22, 2016 9:20 AM in response to wmgoldsmithby King_Penguin,★HelpfulYou followed all the instructions on that link, including then logging out and back in everywhere that you use the account ? If that hasn't fixed it contact iTunes Support via the 'contact us' button at the bottom right of every page.