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jhillsaz1
Level 1 (8 points)
Peripherals

Q: bluetooth keyboard not discoverable

I have been having trouble getting my mac toquit programs without a hard reboot, then some programs open but only to a gray screen and then will not close.  This led to more reboots. Now my keyboard is being ignored?

Mac mini, OS X El Capitan (10.11.5)

Posted on Jul 21, 2016 4:17 PM

by warrentontechlover101,Solvedanswer
warrentontechlover101 warrentontechlover101
Level 1 (18 points)
Mac OS X
A:

try this

1. get a USB keyboard

2. have your computer on when plugging it in

3. check your bluetooth menu just in case if it is turned off

4. with the usb keyboard hold shift alt, and control with the power button at the same time for about 6 seconds then right away take your hands off those kets and press the power button until it turns on

Posted on Aug 2, 2016 5:11 PM

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jhillsaz1

Q: bluetooth keyboard not discoverable

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  • Helpful answers

  • by Ulexes138,

    Ulexes138 Ulexes138 Jul 22, 2016 2:32 PM in response to jhillsaz1
    Community Specialists
    Jul 22, 2016 2:32 PM in response to jhillsaz1

    Hello jhillsaz1,

    Thanks for reaching out to the Apple Support Community. I know how important it is to keep your Mac running in top shape, and I'll do all I can to help. With the different symptoms you've described there are a few steps we can use to isolate and resolve the issue. Since you've already restarted, our next step would be to reset your SMC (System Management Controller), which helps control the different hardware systems on your Mac, and the NVRAM. These articles will walk you through those processes. Neither one will delete any data from your Mac.

     

    Reset the System Management Controller (SMC) on your Mac
    How to Reset NVRAM on your Mac​

     

    If the behavior persists after following those steps, I'd recommend starting up in safe mode. That will tell us if the issue is related to any third party plugins or add ons. You can restart in Safe Mode by following these steps:

     

    1. Choose Apple menu > Shut Down.

    2. After your Mac shuts down, wait 10 seconds, then press the power button.

    3. Immediately after you hear the startup tone, hold down the Shift key.

       

      You should press the Shift key as soon as possible after you hear the startup tone, but not before.

    4. Release the Shift key when you see the gray Apple logo and progress indicator.

     

    To leave safe mode, restart your Mac again, but don’t hold down any keys during startup.

     

    If you have any questions or concerns the entire community is here to help.

     

    -Best regards-

  • by jhillsaz1,

    jhillsaz1 jhillsaz1 Jul 31, 2016 12:40 PM in response to Ulexes138
    Level 1 (8 points)
    Peripherals
    Jul 31, 2016 12:40 PM in response to Ulexes138

    I am not able to restart computer.  Only way to get it to respond is by holding the button in until shutdown  then restart.

    This seems to be the root issue.  Because when it restarts my wireless keyboard responds for awhile, until something else causes the machine to no longer quit programs even force quit.  Do not know what causes this but it consistently will not restart no matter what except the button?

    EL Capitan 10.11.5 mac mini 2012

  • by warrentontechlover101,Solvedanswer

    warrentontechlover101 warrentontechlover101 Aug 2, 2016 5:11 PM in response to jhillsaz1
    Level 1 (18 points)
    Mac OS X
    Aug 2, 2016 5:11 PM in response to jhillsaz1

    try this

    1. get a USB keyboard

    2. have your computer on when plugging it in

    3. check your bluetooth menu just in case if it is turned off

    4. with the usb keyboard hold shift alt, and control with the power button at the same time for about 6 seconds then right away take your hands off those kets and press the power button until it turns on

  • by jhillsaz1,

    jhillsaz1 jhillsaz1 Aug 2, 2016 5:14 PM in response to warrentontechlover101
    Level 1 (8 points)
    Peripherals
    Aug 2, 2016 5:14 PM in response to warrentontechlover101

    This solved the problem.  So easy. thanks for helping.   figured I would have to call tech support.

    I have been trying to fix this for weeks