Q: Photos on iCloud lost!
This started when my iPhone 5s had a fit and got stuck on boot (Apple logo), i tried different ways to correct this without making a recovery to no avail, as i was confident that all my information was on iCloud i bit the bullet and made a recovery trought iTunes, it went ok, and when the phone finally booted, i put again my Apple ID, and as a normal setup waited for iCloud to do it's thing. This resulted on my entire photo gallery LOST!, not to mention notes, mail settings. etc!.
I want to know if it's possible to restore a backup from iCloud calling Apple support, because i cannot see any of these files on my icloud page, nor on my other device (a 1st gen iPad).
iPhone 5s, iOS 9.3.3
Posted on Jul 22, 2016 12:08 AM
Did you try these steps? Get help finding missing information in iCloud after restoring an iOS device - Apple Support
Posted on Jul 22, 2016 2:32 AM