Q: 27" imac late 2009 freezing
Hello,
I have an 27" imac late 2009 with 16GB RAM that is constantly freezing. In the following, I will try to explain all the things I tried before posting this:
- Start the computer, everything goes well and after a few minutes, the imac freezes: I can see the screen and move the mouse but the iMac does not respond. I shut down and restart
- Of the two stages of boot, it only works in the first: I see the apple logo and progress bar until it reaches about half, disappears for a moment, and instead of progressing, it displays white screen.
- Next day starts but after a few minutes, it does the same.
- 1st attempt: Reinstall the OS with recovery
Choose the Macintosh HD disk and formatting
Computer is hooked at medium installation
I turn it off, turn on and finish the installation, but fails again once the OS is running - 2nd attempt: RAM check
Burn a CD memtest, alt at start, choose CD and passes the test correctly without crashing
Reset, and same fault white screen average progress bar - 3rd attempt : resets
Reset SMC, no load
Reset NVRAM, no load
Boot in safe mode (chime and then capitalized) and start correctly
Restart in normal mode and does not start
When I reset SMC, instead of displaying white screen after flash in the middle of the bar progress, the apple logo reappears and the progress bar stays frozen
I have read many other posts and it seems that you need the log from EtreCheck. I have run this tool twice (No problem - just checking and Apps are crashing) since none of the profiles matched my problem. Notice that I had to run in safe mode because I am not able to start normally. I don't know if this poses a problem.
- No problem - just checking
EtreCheck version: 2.9.13 (267)
Report generated 2016-07-19 23:13:38
Download EtreCheck from https://etrecheck.com
Runtime 3:02
Performance: Good
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Check Apple signatures: Enabled
Problem: Apps are crashing
iMac (27-inch, Late 2009)
[Technical Specifications] - [User Guide] - [Warranty & Service]
iMac - model: iMac11,1
1 2,8 GHz Intel Core i7 CPU: 4-core
16 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
8 GB DDR3 1067 MHz ok
BANK 1/DIMM0
8 GB DDR3 1067 MHz ok
BANK 0/DIMM1
Empty
BANK 1/DIMM1
Empty
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
ATI Radeon HD 4850 - VRAM: 512 MB
iMac 2560 x 1440
OS X El Capitan 10.11.5 (15F34) - Time since boot: less than an hour
ST1000DM003-1SB10C disk0 : (1 TB) (Rotational)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 999.35 GB (949.05 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
OPTIARC DVD RW AD-5680H ()
PIXART USB OPTICAL MOUSE
Apple Computer, Inc. IR Receiver
Apple Inc. Built-in iSight
Apple Card Reader
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Mac App Store and identified developers
TuxeraNTFSUnmountHelper: Path: /Library/StartupItems/TuxeraNTFSUnmountHelper
Startup items are obsolete in OS X Yosemite
[not loaded] 8 Apple tasks
[loaded] 166 Apple tasks
[running] 64 Apple tasks
[failed] com.apple.ucupdate.plist
[failed] com.apple.watchdogd.plist
[not loaded] 47 Apple tasks
[loaded] 161 Apple tasks
[running] 80 Apple tasks
[not loaded] com.adobe.AAM.Updater-1.0.plist (2016-07-13) [Support]
[not loaded] com.bjango.istatmenusagent.plist (2016-07-13) [Support]
[not loaded] com.bjango.istatmenusnotifications.plist (2016-07-13) [Support]
[not loaded] com.adobe.SwitchBoard.plist (2016-07-13) [Support]
[not loaded] com.bjango.istatmenusdaemon.plist (2016-07-13) [Support]
[not loaded] com.microsoft.office.licensing.helper.plist (2012-11-05) [Support]
[not loaded] com.adobe.AAM.Updater-1.0.plist (2016-07-13) [Support]
Cinch Aplicación (/Applications/Cinch.app)
CrossOver CD Helper Aplicación (/Applications/CrossOver.app/Contents/Resources/CrossOver CD Helper.app)
[loaded] 410 Apple tasks
[running] 153 Apple tasks
MeetingJoinPlugin: Unknown - SDK 10.6 (2016-07-12) [Support]
SharePointBrowserPlugin: 14.6.6 - SDK 10.6 (2016-07-12) [Support]
QuickTime Plugin: 7.7.3 (2016-07-10)
Default Browser: 601 - SDK 10.11 (2016-07-10)
3rd Party Preference Panes: ⓘ
Tuxera NTFS (2016-07-12) [Support]
Time Machine not configured!
1% WindowServer
1% fontd
0% askpermissiond
656 MB kernel_task
115 MB iconservicesagent(2)
115 MB Safari
98 MB storeaccountd(2)
98 MB UserEventAgent(2)
Virtual Memory Information: ⓘ
11.00 GB Free RAM
4.74 GB Used RAM (1.30 GB Cached)
0 B Swap Used
Jul 19, 2016, 11:05:38 PM Self test - passed
- Apps are crashing
EtreCheck version: 2.9.13 (267)
Report generated 2016-07-19 23:13:38
Download EtreCheck from https://etrecheck.com
Runtime 3:02
Performance: Good
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Check Apple signatures: Enabled
Problem: Apps are crashing
iMac (27-inch, Late 2009)
[Technical Specifications] - [User Guide] - [Warranty & Service]
iMac - model: iMac11,1
1 2,8 GHz Intel Core i7 CPU: 4-core
16 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
8 GB DDR3 1067 MHz ok
BANK 1/DIMM0
8 GB DDR3 1067 MHz ok
BANK 0/DIMM1
Empty
BANK 1/DIMM1
Empty
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
ATI Radeon HD 4850 - VRAM: 512 MB
iMac 2560 x 1440
OS X El Capitan 10.11.5 (15F34) - Time since boot: less than an hour
ST1000DM003-1SB10C disk0 : (1 TB) (Rotational)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 999.35 GB (949.05 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
OPTIARC DVD RW AD-5680H ()
PIXART USB OPTICAL MOUSE
Apple Computer, Inc. IR Receiver
Apple Inc. Built-in iSight
Apple Card Reader
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Mac App Store and identified developers
TuxeraNTFSUnmountHelper: Path: /Library/StartupItems/TuxeraNTFSUnmountHelper
Startup items are obsolete in OS X Yosemite
[not loaded] 8 Apple tasks
[loaded] 166 Apple tasks
[running] 64 Apple tasks
[failed] com.apple.ucupdate.plist
[failed] com.apple.watchdogd.plist
[not loaded] 47 Apple tasks
[loaded] 161 Apple tasks
[running] 80 Apple tasks
[not loaded] com.adobe.AAM.Updater-1.0.plist (2016-07-13) [Support]
[not loaded] com.bjango.istatmenusagent.plist (2016-07-13) [Support]
[not loaded] com.bjango.istatmenusnotifications.plist (2016-07-13) [Support]
[not loaded] com.adobe.SwitchBoard.plist (2016-07-13) [Support]
[not loaded] com.bjango.istatmenusdaemon.plist (2016-07-13) [Support]
[not loaded] com.microsoft.office.licensing.helper.plist (2012-11-05) [Support]
[not loaded] com.adobe.AAM.Updater-1.0.plist (2016-07-13) [Support]
Cinch Aplicación (/Applications/Cinch.app)
CrossOver CD Helper Aplicación (/Applications/CrossOver.app/Contents/Resources/CrossOver CD Helper.app)
[loaded] 410 Apple tasks
[running] 153 Apple tasks
MeetingJoinPlugin: Unknown - SDK 10.6 (2016-07-12) [Support]
SharePointBrowserPlugin: 14.6.6 - SDK 10.6 (2016-07-12) [Support]
QuickTime Plugin: 7.7.3 (2016-07-10)
Default Browser: 601 - SDK 10.11 (2016-07-10)
3rd Party Preference Panes: ⓘ
Tuxera NTFS (2016-07-12) [Support]
Time Machine not configured!
1% WindowServer
1% fontd
0% askpermissiond
656 MB kernel_task
115 MB iconservicesagent(2)
115 MB Safari
98 MB storeaccountd(2)
98 MB UserEventAgent(2)
Virtual Memory Information: ⓘ
11.00 GB Free RAM
4.74 GB Used RAM (1.30 GB Cached)
0 B Swap Used
Jul 19, 2016, 11:05:38 PM Self test - passed
I would be grateful if you could help me.
Best regards,
Javier
iMac, OS X El Capitan (10.11.5)
Posted on Jul 22, 2016 4:35 AM
Back up all data, then erase the startup volume. Install OS X but don't restore anything from the backup. Test. If you still have problems, you've ruled out everything except a hardware fault.
Posted on Jul 23, 2016 9:08 AM


