Q: MacBook Pro Display is black and not responding.
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Jul 22, 2016 7:15 AMby lllaass,- Try connecting an external display to help determine if you have a display problem
- Try resetting the SMC and NVRAM/PRAM
Intel-based Macs: Resetting the System Management Controller (SMC)
https://support.apple.com/en-us/HT201295
About NVRAM and PRAM
https://support.apple.com/en-us/HT204063
- Try starting in Safe Mode
OS X: What is Safe Boot, Safe Mode?
https://support.apple.com/en-us/HT201262
- Boot to Recovery and repair the startup disk
OS X: About OS X Recovery - Apple Support
https://support.apple.com/en-us/HT201314
- If it is repairable reinstall the OSX
How to reinstall OS X on your Mac - Apple Support
https://support.apple.com/en-us/HT204904
- If you do not have a backup use disk utility to restore the internal disk to an external disk so you can try to recover data.
Then format the startup disk and do a fresh install of OSX
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar
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Jul 22, 2016 8:25 AMby OGELTHORPE,If you get the startup chime, connect the MBP to a monitor. If the monitor is also black, there is a GPU problem with the MBP. If the Monitor shows a good image, there is a display or display connection problem. An appointment at an Apple store genius bar will result in a definitive diagnosis. The evaluation will be free.
Ciao.
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Jul 22, 2016 3:03 PMby kamberaj,I don't get the startup chime. I tried to connect to an external monitor. The only difference is that the screen the I saw there was gray, instead. I tried to reset SMC and NVRAM/PRAM, but no positive results. Thanks for your reply, I am thinking to visit an Apple store.
