iPhone 6s hard reset unsuccessful

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Level 1

4 points

iPhone 6s hard reset unsuccessful

My iPhone 6s 64GB was working fine this morning. The battery was at 100%. I was playing Pandora getting ready for work. Suddenly, the music stopped and my phone shut down. I have been unable to turn it back on. I have tried holding the power button for up to 30 seconds. I have also tried holding the home button and power button for up to 60 seconds. I have plugged it into a power source. Nothing has worked. How can I get it to turn back on? Thank you.

Jason

iPhone 6s, iOS 9.3.3

Posted on Jul 22, 2016 6:45 AM

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Answer 1

LucoBrasi

Level 5

5,702 points

Jul 22, 2016 6:46 AM in response to jasomac580

Press the Sleep/Wake and Home buttons and hold them for at least 10 seconds.

If this does not help, take a look these Apple Support articles:

If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on - Apple Support

Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support.

As a final step, try the recovery mode. Turn your device off, then plug it to your computer with the home button pressed. Keep the Home button pressed until you see the iTunes logo on the screen of your iPhone. After that on your computer you should see the iTunes window saying your iPhone needs to be restored to factory settings. Click on the restore button.

More info here: https://support.apple.com/en-us/HT201263

If these steps don't work, contact Apple and ask for help.

https://www.apple.com/support/iphone/contact/

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