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Helpful answers
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by Carolyn Samit,Jul 22, 2016 11:39 AM in response to Lynn Wynn Aung
Carolyn Samit
Jul 22, 2016 11:39 AM
in response to Lynn Wynn Aung
Level 10 (124,577 points)
Apple MusicHi,
You need to follow the instructions in this support article > If you forgot the answers to your Apple ID security questions - Apple Support
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by Winston Churchill,Jul 22, 2016 11:40 AM in response to Lynn Wynn Aung
Winston Churchill
Jul 22, 2016 11:40 AM
in response to Lynn Wynn Aung
Level 10 (104,521 points)
Apple TVIf you have forgotten your security questions and have supplied a rescue email when setting up your account, you can reset them at My Apple ID > security > Reset your security questions, otherwise...
If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contact Apple ID Support, upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.
You will need to show patience with the procedure and be prepared to demonstrate without question that the account belongs to you. Don’t expect access to be restored immediately and if you aren’t the owner of the Apple ID registered to the device the account won’t be reset.