HT204051: If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network

Learn about If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network
gaylefrommidland city

Q: cant connect to wifi or cellular data after deleting a game. help?

Can someone help me? I deleted a game from my ipad and can no longer connect to wi fi or cellular data. Please help me

Posted on Jul 22, 2016 12:52 PM

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Q: cant connect to wifi or cellular data after deleting a game. help?

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  • by ShagCA,

    ShagCA ShagCA Jul 22, 2016 1:55 PM in response to gaylefrommidland city
    Level 4 (1,763 points)
    iPad
    Jul 22, 2016 1:55 PM in response to gaylefrommidland city

    what happens when you connect to WiFi access point?

  • by elcpu,

    elcpu elcpu Jul 22, 2016 3:15 PM in response to gaylefrommidland city
    Level 6 (15,555 points)
    Photos for Mac
    Jul 22, 2016 3:15 PM in response to gaylefrommidland city

    Below is a User Tip about Wi-Fi issues. Suggest starting from the top and working down. Maybe one of them will help.

     

    1) Perform a Forced Restart:  Hold down the Home and Wake/Sleep buttons at the same time for about 15-20 seconds until the Apple logo appears. Allow device to restart.

    2) Reset Network Settings:  Settings > General > Reset > Reset Network Settings. Rejoin the Network again.

    3) Reboot Router/Modem:  Unplug from power for 2 minutes and plug again. Update Router Firmware (check manufacturer’s support website for a newer FW). Also try different bands (2.4 GHz and 5 GHz) and different bandwidths (20 MHz recommended for the 2.4 band).

    4) Change to Google's DNS:  Settings > Wi-Fi > Click on the Network, Delete all numbers under DNS and enter 8.8.8.8 or alternatively 8.8.4.4

    5) Disable device prioritization on the router if this feature is available. Also disable any VPN apps and test Wi-Fi again.

    6) Determine if other Wi-Fi devices on network are working well (other iOS devices, Macs, PCs).

    7) Try device at another Network, i.e., neighbors’, public coffee house, etc.

    8) Backup and Restore the Device using iTunes (ask for additional for details if desired).

          https://support.apple.com/en-us/HT201252

    9) Go to an Apple Store for hardware evaluation.

     

    User Tip:  https://discussions.apple.com/docs/DOC-9892

  • by Diana.McCall,

    Diana.McCall Diana.McCall Jul 22, 2016 4:03 PM in response to gaylefrommidland city
    Level 4 (2,820 points)
    Apple TV
    Jul 22, 2016 4:03 PM in response to gaylefrommidland city

    Did the game come with a profile? Check Settings>General>Profile and delete any you don't recognize.