do not want to loose the pictures and the info. please help!

My daughter haven't synch the Ipad for 2 years and her little brother lock it... she do not want to loose the pictures and the info. I can see in my computer the last synch.... please help! can I unlock the Ipad using the ITunes account??

iPad Mini

Posted on Jul 22, 2016 2:30 PM

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1 reply

Jul 22, 2016 2:32 PM in response to tirado72

If the device is locked and you do not know the passcode, then you are unable to make a backup at this time. Have you tried connecting the device to the computer and backing it up? Does it ask you to enter the passcode? If it does, then the data is lost. You will not be able to recover it. This is why backups are so important, as well as importing any important photos on a regular basis. See this support document for help with restoring the device.


If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

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do not want to loose the pictures and the info. please help!

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