Q: How can I redeem my giftcard from another country

I use to live in the US and added the US version of Apple. Now I live in Europe and purchased a gift card that I cannot redeem. When entering the code of the gift card I receive a reply that I have to set my account to the German version, but in trying to do so, I get told that I still have a credit of $0.79 and that I have to spent it before I can switch.

What can I possibly purchase for $0.79? Nothing, I know. But how can I get this credit to $0.00 in order for me to redeem this gift card?

I have already tried contacting the support, but received a message that I cannot be helped at this time and to either try again or to try later - just wonderful - NOT.

If anyone could help me with this please I would very much appreciate it. Thanks in advance.

iPod nano, Windows 7

Posted on Jul 22, 2016 2:51 PM

I have this question too

Q: How can I redeem my giftcard from another country

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by Carolyn Samit,

Carolyn Samit Jul 22, 2016 2:53 PM in response to netti333
Level 10 (120,801 points)

Apple Music

Jul 22, 2016 2:53 PM in response to netti333

Gift cards can only redeemed from the country in which they were purchased.

Card or code is from a different country
iTunes Gift Cards are country-specific. If you're trying to redeem an iTunes Store Gift Card that was purchased in a different country, make sure that you're redeeming it in the same country's iTunes Store. You can't redeem gift cards outside of the country of purchase. For example, an iTunes Gift Card purchased in France can't be redeemed in an iTunes Store in the U.S.

If you can't redeem your iTunes Store Gift Card or code - Apple Support
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Q: How can I redeem my giftcard from another country

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by Carolyn Samit,

Card or code is from a different country

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