HT202667: Change your Apple ID

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vineyangkor
Level 1 (4 points)
iPhone

Q: Create New Apple ID with an Invalid Email

I accidentally crated an Apple ID with an invalid email address. I can neither remember my password nor the security questions. Now I cannot reset the password through email. The iPhone is still in warranty. I am desperate. Anybody know what to do?

iPhone 6s Plus, iOS 9.3.3

Posted on Jul 23, 2016 4:02 AM

by Kiromana,Apple recommended
Kiromana Kiromana
Level 1 (126 points)
iPhone
A:

Call their support, in your local language, Contact Apple for support and service - Apple Support

 

It might be possible to get rid of the apple id by speaking with their support, I did the same thing and they helped me!

Posted on Jul 23, 2016 4:07 AM

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vineyangkor

Q: Create New Apple ID with an Invalid Email

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  • by Christopher Lim,

    Christopher Lim Christopher Lim Jul 23, 2016 4:05 AM in response to vineyangkor
    Level 2 (288 points)
    Mac OS X
    Jul 23, 2016 4:05 AM in response to vineyangkor

    Unfortunately, it is not possible to do so as it is a security precaution... as if there was a bypass, it would make a thief's job much easier... if you bring it in to Apple, or send them an email, they might be able to help if you give them enough information.

  • by Kiromana,Apple recommended

    Kiromana Kiromana Jul 23, 2016 4:07 AM in response to vineyangkor
    Level 1 (126 points)
    iPhone
    Jul 23, 2016 4:07 AM in response to vineyangkor

    Call their support, in your local language, Contact Apple for support and service - Apple Support

     

    It might be possible to get rid of the apple id by speaking with their support, I did the same thing and they helped me!

  • by vineyangkor,

    vineyangkor vineyangkor Jul 23, 2016 5:25 AM in response to Kiromana
    Level 1 (4 points)
    iPhone
    Jul 23, 2016 5:25 AM in response to Kiromana

    Thank you all for your reply. Please let me give you more details.

    I live in Cambodia where there is no Apple Store here yet. I purchased this iPhone for my little brother at a local store for $990. He never had an iPhone before. He himself created an Apple ID through Settings->iCould menu with a gmail with an underscore (_), ****************. This email doesn't not exist since Google never allows underscore. Now he cannot remember the password, cannot remember the security questions. The iPhone is still under warranty. I took it to the shop where he bought it, but the shopkeeper cannot help. One thing my brother can remember about his Apple ID is his date of birth associated with the account.

     

    <Email Edited by Host>

  • by Kiromana,

    Kiromana Kiromana Jul 23, 2016 5:03 AM in response to vineyangkor
    Level 1 (126 points)
    iPhone
    Jul 23, 2016 5:03 AM in response to vineyangkor

    Is there a language that he speaks which is in the list? If not, can you translate for your brother and speak with the English/American support?

  • by Jonathan UK,Helpful

    Jonathan UK Jonathan UK Jul 23, 2016 6:44 AM in response to vineyangkor
    Level 7 (29,140 points)
    Apple Watch
    Jul 23, 2016 6:44 AM in response to vineyangkor

    Hi

     

    Note that you should not disclose any personal information here (such as email addresses - or misspellings of them), as anything that you post here is publicly viewable.

  • by turingtest2,

    turingtest2 turingtest2 Jul 23, 2016 5:26 AM in response to vineyangkor
    Level 10 (84,884 points)
    iTunes
    Jul 23, 2016 5:26 AM in response to vineyangkor

    Unless I'm mistaken that Apple ID won't actually exist since none of the verification for the account can have taken place. Surely your brother can create a working account with gmail or similar, then create an Apple ID, based around the new email address, then sign into the device with the newly minted Apple ID.

     

    tt2

  • by Csound1,

    Csound1 Csound1 Jul 23, 2016 5:29 AM in response to turingtest2
    Level 9 (50,048 points)
    Desktops
    Jul 23, 2016 5:29 AM in response to turingtest2

    Exactly, there is no Apple ID yet, so make one.

  • by vineyangkor,

    vineyangkor vineyangkor Jul 23, 2016 7:01 AM in response to Csound1
    Level 1 (4 points)
    iPhone
    Jul 23, 2016 7:01 AM in response to Csound1

    As you may see in the picture below, the invalid email (with underscore) is now the Apple ID signed in iCloud menu. And since Find my iPhone is turned on, without the password I cannot turn it off.

    IMG_24941.jpg

  • by Csound1,

    Csound1 Csound1 Jul 23, 2016 7:04 AM in response to vineyangkor
    Level 9 (50,048 points)
    Desktops
    Jul 23, 2016 7:04 AM in response to vineyangkor

    Then it is not an invalid email, it must have been verified for it to become an Apple ID. Of course if you invalidated it yourself by closing the account it could be invalid now.

     

    What do you mean by invalid?

  • by vineyangkor,

    vineyangkor vineyangkor Jul 23, 2016 7:41 AM in response to Csound1
    Level 1 (4 points)
    iPhone
    Jul 23, 2016 7:41 AM in response to Csound1

    Invalid because there is an underscore "_" in it. Google no longer allows this in a Gmail account.

    My brother created the Apple ID without having an email address. He just filled in the one with underscore, then Apple let it through anyway.

  • by Jonathan UK,Helpful

    Jonathan UK Jonathan UK Jul 23, 2016 7:47 AM in response to vineyangkor
    Level 7 (29,140 points)
    Apple Watch
    Jul 23, 2016 7:47 AM in response to vineyangkor

    I suggest that you contact Apple for assistance, as I'm afraid that no-one here can make any changes to your brother's account (you are not talking with Apple here - this is a user-based community).

     

    As there is no contact phone number for Apple Support in Cambodia, you may find it most convenient in the first instance to contact Apple via Twitter, making sure to only disclose personal information once you are engaged in a conversation via Direct Message:

     

    https://twitter.com/applesupport

  • by vineyangkor,

    vineyangkor vineyangkor Jul 23, 2016 7:51 AM in response to Jonathan UK
    Level 1 (4 points)
    iPhone
    Jul 23, 2016 7:51 AM in response to Jonathan UK

    Thanks so much, I really appreciate it.

     

    I already sent an email to an Apple Support agent, and also sent a message to Apple via Twitter.

    No reply yet so far. I think all I can do now is waiting.

  • by Csound1,

    Csound1 Csound1 Jul 23, 2016 7:52 AM in response to vineyangkor
    Level 9 (50,048 points)
    Desktops
    Jul 23, 2016 7:52 AM in response to vineyangkor

    You mean "then he verified it by replying and Apple let it through" don't forget that.

     

    So make another account, they're free

  • by Jonathan UK,

    Jonathan UK Jonathan UK Jul 23, 2016 7:54 AM in response to vineyangkor
    Level 7 (29,140 points)
    Apple Watch
    Jul 23, 2016 7:54 AM in response to vineyangkor

    You're most welcome - good luck!

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