Itunes will not force quit and has no process in activity monitor

Question

Level 1

14 points

Itunes will not force quit and has no process in activity monitor

Obviously, restarting fixes the problem, but it happens again. Look in activity monitor, itunes does not seem to be running, but it appears still in the dock and trying to run itunes again does nothing. Doing 'open /Applications/iTunes.app' in the terminal does nothing either, though using that's not my expertise. Luckily my library is synced to a streaming service that shall remain unnamed, so I can use that.

I think it could be having my itunes library on an external drive, but it's not a problem I've had until recently with my setup. I'm on itunes 12.4.2 and el capitan .5

OS X El Capitan (10.11.5)

Posted on Jul 23, 2016 4:20 PM

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Answer 1

JayB.

Community Specialist

Jul 24, 2016 2:42 PM in response to escalinci

Hi escalinci,

It looks like your iTunes app is freezing up an unable to be forced to quit. No worries! Try updating your Mac to the latest release of OS X and see if that fixes the issue. If it does not, you can boot up in safe mode then try launching the app and quitting normally. Reinstalling your iTunes app over the current version can resolve this as well for you. The links below can assist you with the procedures mentioned.

Update the software on your Mac

OS X El Capitan: Start up in safe mode

Reinstall iTunes

These links should have your iTunes app performing as expected in a jiffy! Thanks for using Apple Support Communities to post your question.

Have a great day.

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Answer 2

Eric Root

Level 10

685,293 points

Jul 24, 2016 5:24 PM in response to escalinci

Does command - option/alt - esc not allow you to force quit iTunes?

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Answer 3

escalinci Author

Level 1

14 points

Jul 29, 2016 4:57 AM in response to JayB.

Yes, as it turns out there was an OS update available, on .6 now, however the problem is still occurring, no measure beyond rebooting the computer will allow itunes to start.

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Answer 4

steven_a1

Community Specialist

Jul 29, 2016 6:22 AM in response to escalinci

If the OS X update did not resolve the issue, please proceed with the reinstallation of iTunes. You may also want to boot up in safe mode as well. See if this allows your iTunes app to launch.

Thanks!

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