Q: system profiler crash
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Jul 24, 2016 11:06 AMby panosru,You have a point, I have a samsung s5 connected, a gaming mouse, two external hard disks and a printer but the key point here (and I just realised it) is that I have also connected this item (http://www.ebay.com/itm/2-Port-USB-3-0-ExpressCard-34-Adapter-MacBook-Pro-15-17- OSX-Native-Supported-/252359610184?hash=…) which I bought sine November 2015, it says that it has native support and so far so good I have no issues by using this express card in order for me to have USB 3 support but indeed maybe this cause the system profiler crash, I will try to remove the card and see how it goes, if the card is an issue then I prefer to stick with system profiler crashes
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Jul 24, 2016 11:16 AMby Drew Reece,Remove them all - reboot, retest.
If it works…
Connect 1/2 of the devices - reboot, retest.
If it works…
Connect the other 1/2 of the devices - reboot, retest.
Rinse & repeat until you find a combination that works or a device that doesn't ever work.
Rebooting is important to unload any kexts that are loaded when the device is connected (or at least in my old school understanding of OS X).
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Aug 27, 2016 11:36 PMby panosru,After about a month of testing and since I'm abroad and not home I have two weeks now my macbook without connecting anything into usb ports but the system profiler crashes are still here... usually I get system profiler crashes when an application crash and after the crash of application I got several system profiler crashes as well.
A guarantee system profiler crash is when I got to "About this mac"
most recent crash today: http://pastebin.com/APYsEG1Y
Yesterday I boot my computer into recovery run disk utility and run first aid on disk to repair any issues, after than I did a SMC reset and a PRAM reset, shutdown my computer, today I turn my computer on and out of curiosity I just tried to check if I'll get the system profiler crash again so I click on Apple menu then "About this mac" and I got the above crash...
seriously not sure what else I can do...
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Aug 28, 2016 8:08 AMby Drew Reece,Reviewing this post one thing you said concerns me…
panosru wrote:
The thing is that if any app crashes system profiler crashes also, or if I force quit an app that stuck system profiler crashes, but all these happens in random times, there isn't any obvious pattern that I can follow in order to reproduce it
Are you getting frequent crashes in other apps or often having to force quit other processes?
This is a model that is out of warranty now but you can still visit an Apple store if you are stuck knowing how to resolve the issue. Backup before you go (make a full bootable clone), so the store can reinstall OS X if they need to do so.
You can do some of the tests yourself, such as…
Turn off all networking, wifi & bluetooth & retest.
Try another user account (make one in System Preferences > Users & groups if needed).
Boot to safe mode & retest.
Try safe mode if your Mac doesn't finish starting up - Apple Support
Note: many features will be disabled or slow in safe mode, just test as much as possible.
Run Apple hardware test to see if the Mac has any issues that can be detected.
Using Apple Hardware Test - Apple Support
Run the extended & standard tests in 'loop mode' (hit cmd+L to enable).
Check your RAM via rember in addition to AHT…
http://www.kelleycomputing.net/rember/
Record any error codes in those tests, search for them and post them here.
Try to rule out your installed software by backing up, erasing & reinstalling the OS. Test again.
Another option is installing to an external disk & boot from that to see if the internal has issues.
You can also reinstall OS X 'over the top' to restore the system files to the correct state but that may not make any difference unless you have actual data corruption - the OS should already handle that anyway.
You can also stick around here & hope someone can diagnose the crash logs but personally I don't know what most of it is. There may be logs that could help too but I'm unsure where you should start since I'm not on 10.11.
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Aug 28, 2016 1:29 PMby Eric Root,Try running this program and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.
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Aug 29, 2016 8:16 AMby panosru,Eric, thank you for the guidance, here is a report from Etrecheck:
EtreCheck version: 3.0.2 (306)
Report generated 2016-08-29 17:32:21
Download EtreCheck from https://etrecheck.com
Runtime 4:11
Performance: Good
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Apps are crashing
MacBook Pro (17-inch, Mid 2010)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro6,1
1 2,66 GHz Intel Core i7 CPU: 2-core
8 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
4 GB DDR3 1067 MHz ok
BANK 1/DIMM0
4 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g
Battery: Health = Normal - Cycle count = 14
Intel HD Graphics
NVIDIA GeForce GT 330M - VRAM: 512 MB
Color LCD 1920 x 1200
OS X El Capitan 10.11.6 (15G31) - Time since boot: less than an hour
ST9500420ASG disk0 : (500,11 GB) (Rotational)
EFI (disk0s1) <not mounted> : 210 MB
Mac OS X (disk0s2) / : 349.66 GB (171.39 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Windows (disk0s4) <not mounted> : 149.59 GB
HL-DT-ST DVDRW GS23N ()
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
SAMSUNG SAMSUNG_Android
Apple Computer, Inc. IR Receiver
Apple Inc. Built-in iSight
/etc/hosts - Count: 42
Anywhere
/Library/Application Support/Roxio
[not loaded] com.roxio.TDIXController (2.0 - 2014-11-02) [Support]
/Library/Extensions
[loaded] com.globaldelight.driver.Boom2Device (1.2 - SDK 10.10 - 2016-08-14) [Support]
[not loaded] com.lge.driver.LGAndroidmdmcontrol (5.2 - SDK 10.9 - 2016-08-14) [Support]
[not loaded] com.lge.driver.LGAndroidmdmdata (5.2 - SDK 10.9 - 2016-08-14) [Support]
[not loaded] com.lge.driver.LGAndroidndiscontrol (5.2 - SDK 10.9 - 2016-08-14) [Support]
[not loaded] com.lge.driver.LGAndroidndisdata (5.2 - SDK 10.9 - 2016-08-14) [Support]
[not loaded] com.lge.driver.LGAndroidrndis (5.2 - SDK 10.9 - 2016-08-14) [Support]
[not loaded] com.lge.driver.LGAndroidserial (5.2 - SDK 10.9 - 2016-08-14) [Support]
[not loaded] com.lge.driver.LGAndroidusbbus (5.2 - SDK 10.9 - 2016-08-14) [Support]
/System/Library/Extensions
[loaded] com.hzsystems.terminus.driver (4 - 2016-08-28) [Support]
[loaded] com.nvidia.CUDA (1.1.0 - 2016-08-28) [Support]
[not loaded] com.realtek.driver.RTL8187B (1.0 - 2016-08-28) [Support]
[not loaded] com.roxio.BluRaySupport (1.1.6 - 2016-08-28) [Support]
[loaded] net.telestream.driver.TelestreamAudio (1.0.5 - SDK 10.6 - 2016-08-28) [Support]
[not loaded] nl.bjaelectronics.driver.PL2303 (1.0.0d1 - SDK 10.7 - 2016-08-28) [Support]
TuxeraNTFSUnmountHelper: Path: /Library/StartupItems/TuxeraNTFSUnmountHelper
Startup items are obsolete in OS X Yosemite
[not loaded] 9 Apple tasks
[loaded] 155 Apple tasks
[running] 74 Apple tasks
[not loaded] 45 Apple tasks
[loaded] 158 Apple tasks
[running] 88 Apple tasks
[not loaded] com.adobe.AAM.Updater-1.0.plist (2016-07-25) [Support]
[running] com.bjango.istatmenusagent.plist (2016-07-24) [Support]
[running] com.bjango.istatmenusnotifications.plist (2016-07-24) [Support]
[running] com.bjango.istatmenusstatus.plist (2016-07-24) [Support]
[loaded] com.nvidia.CUDASoftwareUpdate.plist (2016-08-29)
[loaded] com.oracle.java.Java-Updater.plist (2013-01-02) [Support]
[not loaded] com.paragon.updater.plist (2015-03-18) [Support]
[not loaded] com.realtek.wutility (2008-08-15) [Support]
[loaded] org.macosforge.xquartz.startx.plist (2014-08-12) [Support]
[loaded] com.4D.HelperTool.plist (2012-06-01) [Support]
[loaded] com.adobe.agsservice.plist (2016-07-25) [Support]
[loaded] com.adobe.fpsaud.plist (2016-06-29) [Support]
[running] com.bjango.istatmenusdaemon.plist (2016-07-24) [Support]
[loaded] com.bresink.system.securityagent3.plist (2013-03-11) [Support]
[loaded] com.google.keystone.daemon.plist (2016-03-06) [Support]
[loaded] com.macromates.auth_server.plist (2015-10-30) [Support]
[loaded] com.microsoft.autoupdate.helpertool.plist (2016-08-03) [Support]
[loaded] com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]
[loaded] com.microsoft.office.licensingV2.helper.plist (2015-08-15) [Support]
[loaded] com.nvidia.cuda.launcher.plist (2015-08-20) [Support]
[loaded] com.oracle.java.Helper-Tool.plist (2013-01-02) [Support]
[loaded] com.paragon.ntfs12.refresh.plist (2015-04-11) [Support]
[loaded] com.teamviewer.Helper.plist (2015-03-02) [Support]
[loaded] org.macosforge.xquartz.privileged_startx.plist (2014-08-12) [Support]
[loaded] com.adobe.AAM.Updater-1.0.plist (2011-05-06) [Support]
Google Drive Application Hidden (/Applications/Google Drive.app)
OneDrive Application Hidden (/Applications/OneDrive.app)
HazelHelper Application Hidden (~/Library/PreferencePanes/Hazel.prefPane/Contents/MacOS/HazelHelper.app)
OneDrive Launcher SMLoginItem (/Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app)
UnclutterStartupLauncher SMLoginItem (/Applications/Unclutter.app/Contents/Library/LoginItems/UnclutterStartupLaunch er.app)
ATLoginItemHelper SMLoginItem (/Applications/DrCleaner.app/Contents/Library/LoginItems/ATLoginItemHelper.app)
Boom2Daemon SMLoginItem (/Applications/Boom 2.app/Contents/Library/LoginItems/Boom2Daemon.app)
DirectorShockwave: 12.0.3r133 - SDK 10.6 (2013-06-27) [Support]
o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-16) [Support]
Default Browser: 601 - SDK 10.11 (2016-07-28)
VLC Plugin: 1.0.5 (2013-08-12) [Support]
AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-07-25) [Support]
FlashPlayer-10.6: 22.0.0.209 - SDK 10.9 (2016-07-13) [Support]
Silverlight: 5.1.10411.0 - SDK 10.6 (2015-03-30) [Support]
QuickTime Plugin: 7.7.3 (2016-07-28)
Flash Player: 22.0.0.209 - SDK 10.9 (2016-07-13) [Support]
PepperFlashPlayer: 22.0.0.209 - SDK 10.6 (2016-07-13) [Support]
SharePointBrowserPlugin: 14.5.3 - SDK 10.6 (2015-07-19) [Support]
googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-11) [Support]
iPhotoPhotocast: 7.0 - SDK 10.8 (2013-04-17)
JavaAppletPlugin: Java 8 Update 101 build 13 (2016-07-20) Check version
Picasa: 1.0 - SDK 10.6 (2014-03-05) [Support]
Adblock Plus - Eyeo GmbH - https://adblockplus.org/ (2016-08-05)
LastPass - LastPass - https://lastpass.com (2016-02-18)
Pin It Button - Pinterest, Inc. - http://www.pinterest.com/ (2016-05-14)
Choosy (2011-12-28) [Support]
ChronoAgent (2016-02-08) [Support]
CUDA Preferences (2015-08-04) [Support]
Flash Player (2016-06-29) [Support]
FUSE for OS X (OSXFUSE) (2015-09-25) [Support]
Hazel (2016-02-10) [Support]
Java (2016-07-20) [Support]
MusicManager (2015-11-18) [Support]
Tuxera NTFS (2016-04-07) [Support]
GRproofing (2015-10-11) [Support]
Skip System Files: NO
Mobile backups: OFF
Auto backup: NO - Auto backup turned off
Volumes being backed up:
Mac OS X: Disk size: 349.66 GB Disk used: 178.27 GB
Destinations:
Backups [Local]
Total size: 0 B
Total number of backups: 0
Oldest backup: -
Last backup: -
Size of backup disk: Too small
Backup size 0 B < (Disk used 178.27 GB X 3)
18% AddressBookSourceSync
13% mds
4% WindowServer
3% mds_stores
3% securityd_service
681 MB kernel_task
442 MB softwareupdated
197 MB mds_stores
147 MB Google Drive
106 MB WindowServer
4.03 GB Free RAM
3.97 GB Used RAM (1.29 GB Cached)
0 B Swap Used
Aug 29, 2016, 05:17:06 PM Self test - passed
Aug 28, 2016, 11:11:31 AM ~/Library/Logs/DiagnosticReports/system_profiler_2016-08-28-111131_[redacted].c rash
/usr/sbin/system_profiler
Aug 28, 2016, 11:11:29 AM ~/Library/Logs/DiagnosticReports/system_profiler_2016-08-28-111129_[redacted].c rash
Aug 28, 2016, 11:11:25 AM ~/Library/Logs/DiagnosticReports/system_profiler_2016-08-28-111125_[redacted].c rash
Aug 28, 2016, 09:39:36 AM /Library/Logs/DiagnosticReports/system_profiler_2016-08-28-093936_[redacted].cr ash
Aug 28, 2016, 09:39:30 AM /Library/Logs/DiagnosticReports/system_profiler_2016-08-28-093930_[redacted].cr ash
Aug 28, 2016, 12:29:32 AM /Library/Logs/DiagnosticReports/system_profiler_2016-08-28-002932_[redacted].cr ash
Aug 14, 2016, 11:43:07 AM /Library/Logs/DiagnosticReports/Kernel_2016-08-14-114307_[redacted].panic [Details]
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Aug 29, 2016 11:14 AMby Drew Reece,My list was to help you see there is more you can do
There are a few items I don't recognise in your report, I have to wonder if they may be involved in some way.
You have 42 hosts defined in /etc/hosts, do you know why & what these do?
Some malware can create these or it could be from other junk software that is trying to alter how certain websites/ IP's behave.
DrCleaner.app seems dubious to me - I don't use cleaners or third party tools that try to enhance, clean or otherwise tweak the OS. OS X can normally take care of itself.
I don't know about choosy, realtek's wifi driver and the android drivers.
Personally I'd ensure the third party softwares are all up to date & then consider ways to test without them in the equation e.g. safe mode disables third party extensions & booting to another OS will show the OS without these additions.
Logging in as another new user will show the OS without your login items. Alternatively you can logout, enter your login password & hold shift as you login, hold it until the Desktop appears & is usable. That will also disable login items - retest to see if system_profiler dies again. Logout to reuse the login items.
My suspicion is software so far but it is still worth running a hardware test when you have time.
See what others say about your report too.
