my mom iphone 6 is damaged

Question

Level 1

4 points

my mom iphone 6 is damaged

She forgot her icloud information including id and password... and phone got bad and I reset to factory settings and I couldn't find the icloud information and she couldn't remember anything. Please what can I do

iPhone 6, iOS 9.3.3

Posted on Jul 24, 2016 10:35 AM

Reply

Answer 1

FoxFifth

Level 10

475,449 points

Jul 24, 2016 12:05 PM in response to agbonty

See the following:

If you forgot your Apple ID - Apple Support

If you forgot your Apple ID password - Apple Support

Reply

Answer 2

Esquared

Level 6

12,415 points

Jul 24, 2016 12:13 PM in response to agbonty

There are no secret backdoors to get that information (passwords would be useless if they did). So essentially these are your options:

iCloud: Change your iCloud password

If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

If all fails: go to an Apple Store (with proof of ownership) or contact Apple.

Reply