Mr. Patience

Q: Trying to create a still image from a video clip and keep getting a "general error" message.

I'm trying to create a still image from a video clip but I keep getting a "general error" message when I try to do it.  The clip has a lot of layers to it and it appears as if it's the upper most layer that's causing the problem.  The layer contains text, and only text.  If I remove that layer from the clip, no error message.  The thing is, not only are there several other layers of text in the clip that don't cause any problems, I can put a different layer of text in the same spot and not get that error.  All of the text layers were created in the viewer.  I did nothing different (that I'm aware of) in creating the problem layer.

Mac OS X (10.6.8)

Posted on Jul 24, 2016 12:53 PM