Q: Changing the apple ID email address on devices when password is not known.
I know the apple ID, user name and password on my MacBook Pro but my devices have an old email address attached to them and I don't know the password(s). Consequently, I can't buy new apps. I have gone into the security of the devices and I found a password but it does not allow me access.
iPad, iOS 9.3.3
Posted on Jul 24, 2016 12:46 PM
by Carolyn Samit,Apple recommended
Apple Music
Try the help in this support article > If you forgot your Apple ID password - Apple Support
Posted on Jul 24, 2016 12:49 PM