HT201441: Turn off Find My iPhone Activation Lock

Learn about Turn off Find My iPhone Activation Lock
AnisiaJackson
Level 1 (4 points)
iLife

Q: I NEE HELP!!

I BOUGHT AN IPHONE FROM EBAY AND THE APPLE ID FROM THE OLD OWNER IS STILL ON THE PHONE. HE WILL NOT CONTACT ME WITH HIS INFORMATION. WHAT CAN I DO? WHO CAN I TALK TO?

iPhone 5, iOS 9.3.3, dont know apple ID or Password ;/

Posted on Jul 24, 2016 1:02 PM

by stedman1,Apple recommended
stedman1 stedman1
Level 9 (73,375 points)
Apple Watch
A:

Contact eBay to arrange for a possible return/refund, as the phone is useless while Activation Locked.

Posted on Jul 24, 2016 1:06 PM

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AnisiaJackson

Q: I NEE HELP!!

  • All replies
  • Helpful answers

  • by Allan Eckert,

    Allan Eckert Allan Eckert Jul 24, 2016 1:07 PM in response to AnisiaJackson
    Level 9 (53,491 points)
    Desktops
    Jul 24, 2016 1:07 PM in response to AnisiaJackson

    If the person you bought from is unwilling to help then you are hosed.

     

    There is nothing any here or at Apple can do to help you.

     

    Chances are extremely good that it is stolen.

     

    Please refrain from typing all in caps. Besides being more difficult to read, typing a message on the web in caps is impolite  because it considered shouting.

  • by stedman1,Apple recommended

    stedman1 stedman1 Jul 24, 2016 1:06 PM in response to AnisiaJackson
    Level 9 (73,375 points)
    Apple Watch
    Jul 24, 2016 1:06 PM in response to AnisiaJackson

    Contact eBay to arrange for a possible return/refund, as the phone is useless while Activation Locked.

  • by CBennett2498,Apple recommended

    CBennett2498 CBennett2498 Jul 24, 2016 1:49 PM in response to AnisiaJackson
    Level 1 (94 points)
    Desktops
    Jul 24, 2016 1:49 PM in response to AnisiaJackson

    Use eBay's Buyer protection policy. Open up a case and go from there to receive your refund.

    Screen Shot 2016-07-24 at 1.48.48 PM.png

  • by Walden380,

    Walden380 Walden380 Jul 29, 2016 11:30 PM in response to AnisiaJackson
    Level 1 (12 points)
    Jul 29, 2016 11:30 PM in response to AnisiaJackson

    I'm sorry for your situation but there is absolutely no way to ever unlock an "activation-locked" iPhone.  If you get a run-around from the seller, it is very likely that you have a STOLEN iPhone.  This feature is intended to render a stolen device totally worthless.

     

    Tell everyone you know  ---  stop buying stolen stuff.