HT201441: Turn off Find My iPhone Activation Lock

Learn about Turn off Find My iPhone Activation Lock
Bubbalicous
Level 1 (4 points)
iLife

Q: What do I do if I was using my device and all of a sudden it turns of and then when I turn it back on it says that I need to activate it?

What do I do if I was using my device and all of a sudden it turns of and then when I turn it back on it says that I need to activate it? It just turned off I didn't do anything to cause this.

iPod touch, iOS 9.3.3, iPod 5

Posted on Jul 24, 2016 2:35 PM

Close
Bubbalicous

Q: What do I do if I was using my device and all of a sudden it turns of and then when I turn it back on it says that I need to activ ... more

  • All replies
  • Helpful answers

  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit Jul 24, 2016 2:36 PM in response to Bubbalicous
    Level 10 (120,896 points)
    Apple Music
    Jul 24, 2016 2:36 PM in response to Bubbalicous

    Try force restarting the iPod.

     

    Press and hold both the Sleep/Wake and Home buttons for at least ten seconds, until you see the Apple logo.

  • by Drew Reece,

    Drew Reece Drew Reece Jul 24, 2016 3:11 PM in response to Bubbalicous
    Level 5 (7,490 points)
    Notebooks
    Jul 24, 2016 3:11 PM in response to Bubbalicous

    If it needs activation it may have been remotely erased or could be damaged or faulty.

    Where did you purchase the device from? How old is it?

     

    You could take it to an Apple store to see if they can fix, repair or replace it depending on what appears to be the problem. The first consultation will be free.

     

    It could help if you clarified what device this is. Do you have any iCloud or iTunes backups? You may need to restore one of them if you can activate it.