Willy156

Q: PC (Windows 10) recognizes iPhone 4s, but iTunes does not

Hey guys, I have an iPhone 4s that is on 7.1.2. It charges perfectly fine and my PC (Windows 10) recognizes the iPhone and can even access photos folder if phone is unlocked. However every time I plug in my phone into my PC it prompts to trust this PC and then iTunes does nothing. Thanks!

iPhone 4S, Windows 10

Posted on Jul 24, 2016 7:33 PM

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Q: PC (Windows 10) recognizes iPhone 4s, but iTunes does not

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  • Helpful answers

  • by Carolyn Samit,Helpful

    Carolyn Samit Carolyn Samit Jul 27, 2016 5:19 PM in response to Willy156
    Level 10 (122,048 points)
    Apple Music
    Jul 27, 2016 5:19 PM in response to Willy156

    Make sure iTunes is up to date.

     

    1. Open iTunes.
    2. From the menu bar at the top of the iTunes window, choose Help > Check for Updates. Learn what to do if you can’t see the menu bar.
    3. Follow the prompts to install the latest version.
  • by Willy156,

    Willy156 Willy156 Jul 27, 2016 5:37 PM in response to Carolyn Samit
    Level 1 (4 points)
    iTunes
    Jul 27, 2016 5:37 PM in response to Carolyn Samit

    Hi Carolyn, my itunes is still unable to detect my iPhone 4s. I have used two different USB cables.

  • by turingtest2,Apple recommended

    turingtest2 turingtest2 Jul 27, 2016 7:02 PM in response to Willy156
    Level 10 (85,833 points)
    iPod
    Jul 27, 2016 7:02 PM in response to Willy156

    If your iOS device isn't showing in iTunes try the following:

     

    1. Open Control Panel > Device Manager
    2. Plug in your device
    3. Locate Universal Serial Bus Controllers > Apple Mobile Device USB Driver.
      It is also possible the device may show under Imaging Devices, Portable Devices or Other Devices or as an MTB USB Device.
    4. Right-click and select Update Driver Software...
    5. Click Browse my computer for driver software
    6. Browse to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers or
                      C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers
    7. Click Let me pick from a list of device drivers on my computer
    8. Click Apple Mobile Device USB Driver
    9. Click Next, then Close and exit Device Manager

    For step 3 above, open the device manager. Expand any of these sections that are listed.

    • Universal Serial Bus Controllers
    • Imaging Devices
    • Portable Devices
    • Other Devices

    Connect the device. You should hear the telltale sound of Windows device connection and one section should gain a new entry. That should be your device. It may not be labelled correctly at this stage. If you don't hear a noise suspect a damaged cable.

     

     

     

    Or try If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support which is Apple's version of the advice above.

     

     

     

    Failing that try a full tear down and rebuild of iTunes as set out in Troubleshooting issues with iTunes for Windows updates. 64-bit users could also try the alternate Download iTunes for Windows (64-bit - for older video cards) build which is sometimes a useful workaround.

     

     

     

    Or lastly try rolling back to the last build of iTunes that worked for you. See iTunes installers for download links. If you're rolling back from 12.4.0.119 to 12.3.3.17 or 12.3.2.35, for example, then you'll also need to roll back the library database using the method described in Empty/corrupt iTunes library after upgrade/crash. The tip includes suggestions for reintroducing any recent purchases so at worst you lose a few playcounts and/or a recently created playlist.

     

     

     

    tt2