HT201412: If your iPhone, iPad, or iPod touch doesn't respond or won't turn on

Learn about If your iPhone, iPad, or iPod touch doesn't respond or won't turn on
alison joy
Level 1 (5 points)
iPhone

Q: Recovery mode didn't help

My iPhone 5S has been turning on no farther than the Apple logo screen for 3 hours. I followed all the instructions for recovery mode in iTunes and updated my phone, but it's still stuck on the Apple logo screen. I've done this twice now and nothing seems to be working. What can I do next?

iPhone 5s, iOS 9.3.3

Posted on Jul 24, 2016 7:49 PM

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alison joy

Q: Recovery mode didn't help

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  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit Jul 24, 2016 7:50 PM in response to alison joy
    Level 10 (119,626 points)
    Apple Watch
    Jul 24, 2016 7:50 PM in response to alison joy

    Make sure iTunes is up to date on your computer.

     

    Mac

    1. Open iTunes.
    2. From the menu bar at the top of your computer screen, choose iTunes > Check for Updates.
    3. Follow the prompts to install the latest version.

    Windows

    1. Open iTunes.
    2. From the menu bar at the top of the iTunes window, choose Help > Check for Updates. Learn what to do if you can’t see the menu bar.
    3. Follow the prompts to install the latest version.