How to complain about Apple Customer Support??

This is what I have learnt about India. It is not necessarily Apple's opinion.

India and service problems do tend to be raised here quite often. Apple have never had a formal presence in India as they have in other countries, which I believe is largely due to Indian law on the ownership of companies. As a result, service tends to be a matter to be dealt with only by the original seller.

I recently read in the Times of India that Croma Electronics, which operate under the Tata umbrella, may soon be opening formal Apple stores. This being so, I imagine and hope that the matters of prices, warranties and service will be then undertaken much as they are here in the West. Until then purchases from other countries are best returned to that country for warranty and service; in particular, for iPhones it is obligatory.

Purchases in India are best returned to the original seller for service of warranties, indeed for any service. And from reports, even that can have its difficulties For the time being, before you purchase in India it would be advisable to check the sellers has the means to service and uphold warranties. Be prepared to shop around.

You can try to contact the Apple office in Bangalore or failing all else, write to Apple's head Office in California using normal mailing services.

Apple,

1 Infinite Loop

Cupertino

CA 95014

There is no direct email address.

ASC has a filter that does not like the phone #s from http://www.apple.com/in/contact/ (I proved this long ago)

You are welcome to test by removing the phone #s in some way - maybe add asterisks between numberStrings or something?

Seems exclusive to India - of course, I don't recall trying the Europe one (Ireland?)

It's the SPAM filter rather than the "7 words you can't say on TV PLUS" filter

Must be that those phone numbers are (or were at one time when a defeat routine was developed) commonly used in fake posts(?) to lend credibility, so AJT used them as the filter string. Could also be an instance of "Law of Unintended Consequences" in that they did not realize the numbers were for Apple India!!!

I just...

...

Which vendor is it?

flipKart.com = legit reseller - has an App in the AppStore

https://whois.icann.org/en/lookup?name=flipkart.com

OR

flip-Cart.in = doesn't even have a search function on its site = sells everything under the sun

https://whois.icann.org/en/lookup?name=flip-cart.in

the hyphen in the domain name is accurate

The site EXISTS, so there is nefarious doings going on - isn't there?

As I suggested. Your only immediate recourse is only through the original seller, Flipcart. They have come up in these columns before. Otherwise you have to take long route in my final paragraph.

I did try to send the Head Office address detail but the system won't let me. Sorry. Look it up in Google.

Greetings ÇÇÇ,

Thanks for adding to the replies. I wondered why they wouldn't let me post the details.

I don't find that very comforting unless it is exclusive to India.

Good to see you nearing the lounge, amigo.

I have a feeling we're not getting the whole story here.

You bought your phone from flipkart. So far as I know, they are NOT an authorized distributor of iPhones.

You bought a used, gray market phone. You're undoubtedly being turned away for service by Apple because the phone originated in a different country.

iPhones can only be serviced in the country where they were originally sold.

Next time, buy from an authorized source.

Hello KT,

FlipCart are an important electical goods on line retailer in India. They appear to have an agreement with Apple to sell iPhones and they are sufficiently well established not to have to sell grey market goods. Having said that, I am aware of several instances where they have been reported as difficult over repairs and warranties. Which is why I recommended the OP approach the Apple people in Bangalore. Because Apple are still not formally represented, my guess is that the office is a token presence.

I'm partly to blame for writing Flipcart instead of Flipkart. Let's say it's natural spelling for me. However, Flipkart is as I described and in Google comes under several headings (though I didn't see it with a hyphen). I think it's a case like (you'll remember Woolworths), it was called Woolly's, Woollies, as well as Woolworths and everyone knew who you meant.

Frankly, the sooner Apple establishes themselves formally, the better. The last I read was the Indian Government (the fly in the ointment) had given way over their previous insistence of a +50% ownership of foreign companies by Indian Nationals, the main reason for Apple's low level establishment. There may be hope, yet.

Here is a feedback form: https://www.apple.com/support/feedback/

check out Fortune mag's top results here >

apple retail in india fortune magazine - Google Search

https://www.google.com/search?q=apple+retail+in+india+fortune+magazine&ie=utf-8& oe=utf-8

To be honest, I can't be bothered,

Removes some of the "mystery" from Apple's plans for entrance into India marketplace = FortuneMag is a "reputable" source for news, dontcha think?

It's newspaper talk. Does anyone believe it?