HT201472: If your iPhone, iPad, or iPod touch is lost or stolen
Learn about If your iPhone, iPad, or iPod touch is lost or stolen
Q: iPad started showing message Unlock 20 (usd/eur) Contact us: devicehelps@gmail.com
-
Jul 25, 2016 7:35 AMby ChrisJ4203,Were you using Safari at the time? Looks like either a popup in Safari, or a Flash SMS. For Safari, go to Settings>Safari>Clear History and Website Data.
For a Flash SMS, contact your cellular carrier. They are illegal in many places, and the carriers check into them. It is something to ignore either way.
-
Jul 25, 2016 3:55 PMby sunday_kaye,This happened to me last week. It locked up all of my mobile devices (2 phones, 1 iPod). I already had a numerical passcode set on my phones so I just put it in and was then I was prompted to change my apple/iTunes password. I got an email (check yours if you haven't already) that said
"Your apple ID (****) was used to sign in to iCloud via a web browser. Date and Time: July 20, 2016, 11:33AM PDT Browser: Chrome Operating System: Windows..."
It goes on to say that if I didn't sign in, I needed to change my password asap, which I did. However, having a numerical passcode on my phones got me right into them. If I set a passcode on my iPod (don't know why I would, I specifically didn't want one on there because who wants to be messing with a passcode when you're driving and just want to change the tune?) I have absolutely no idea what it was. Everything I've tried has been wrong and now I'm locked out to the point that I have no choice but to wipe it clean and lose the photos I had on there of my baby daughter. I have MS and can have trouble remembering my passcodes so I tend to keep them the same, so I find it interesting that in other parts of apple forums it says that there's no way I'd be prompted to enter a numerical code without having been the one to set it...
Anyway, I'm having the same problem. I don't have any windows computers so I'm going to assume that we have been hacked. Unless someone comes up with a fix really, really soon it looks like I'm going to have to cut my losses and wipe it clean via iCloud. I can't even use iTunes because after so many attempts at the code, I've been completely locked out.
Apple, why can't you have a way for a locked device to be run on the computer it was originally set up on and unlock it? Surely a serial number check of some kind could stop all your customers from going through losing everything! Especially in situations such as these.
Best of luck to all those out there that also had their iCloud hacked.
-S
