ejm38
Level 1 (13 points)
Mac OS X

Q: Why does El Capitan have the spinning ball problem

Since I upgraded to El Capitan, I get a spinning ball for about 20 seconds almost every time that I click the mouse.

Why didn't Apple fix this problem with last month's update?

Mac mini

Posted on Jul 25, 2016 7:14 AM

by Barney-15E,Solvedanswer
Barney-15E Barney-15E
Level 9 (50,793 points)
Mac OS X
A:

You can also get rid of this leftover from the DotMac years:

com.apple.CSConfigDotMacCert-@me.com-SharedServices.Agent.plist

The OS tries to load it each time you log in, but it fails. It isn't likely causing any problems, but it should have been vanquished years ago.

 

In Finder, hold down the Option key and select Library from the Go Menu.

Open the LaunchAgents folder and find that file.

Move it to the Trash.

Posted on Jul 26, 2016 7:36 AM

Close
ejm38

Q: Why does El Capitan have the spinning ball problem

  • All replies
  • Helpful answers

  • by JimmyCMPIT,Helpful

    JimmyCMPIT JimmyCMPIT Jul 25, 2016 8:06 AM in response to ejm38
    Level 6 (8,442 points)
    Mac OS X
    Jul 25, 2016 8:06 AM in response to ejm38

    Post an Etrecheck report here.

    http://etrecheck.com/

    and if you are running any Mac AV, any 3rd party utility, remove as per the developers directions (e.g just don't throw in thrash and think it's gone, it's not)

    Until you start with those the beachballs are commonly caused by their existence on your system.

  • by Luis Sequeira1,Helpful

    Luis Sequeira1 Luis Sequeira1 Jul 25, 2016 8:16 AM in response to ejm38
    Level 6 (12,647 points)
    Mac OS X
    Jul 25, 2016 8:16 AM in response to ejm38

    ejm38 wrote:

     

    Since I upgraded to El Capitan, I get a spinning ball for about 20 seconds almost every time that I click the mouse.

    Why didn't Apple fix this problem with last month's update?

     

    There is no problem to solve. This is specific to your machine. Please post the Etrecheck report, as Jimmy requested, so we can have a clue as to what may be causing this for you and assist you.

  • by ejm38,

    ejm38 ejm38 Jul 25, 2016 8:16 AM in response to Luis Sequeira1
    Level 1 (13 points)
    Mac OS X
    Jul 25, 2016 8:16 AM in response to Luis Sequeira1

    Here is the report.  If it is specific to my machine, then why didn't I have a problem until I upgraded to El Capitan?

     

    I have the EtreCheck report, but this reply won't let me attach a PDF file.  I also put the original in the clipboard, but I don't see to attach that.

  • by Luis Sequeira1,

    Luis Sequeira1 Luis Sequeira1 Jul 25, 2016 8:26 AM in response to ejm38
    Level 6 (12,647 points)
    Mac OS X
    Jul 25, 2016 8:26 AM in response to ejm38

    To put the report here, just copy (command-C) paste it into your post (command-V).

     

    You ask why this problem only occurred in EC: most problems are caused by software conflicts - old software that is not updated for the current OS, anti-virus or "cleaner" programs are the most common.

    You may, for example, have a driver for a device which worked fine in an older OS but needs to be updated for EC. This will of course cause issues in EC that were not there before, but it is not a bug in the OS.

  • by ejm38,

    ejm38 ejm38 Jul 25, 2016 12:52 PM in response to Luis Sequeira1
    Level 1 (13 points)
    Mac OS X
    Jul 25, 2016 12:52 PM in response to Luis Sequeira1

    Thank you for the advice.  I was looking for a paper clip that the mail utility has.

     

    EtreCheck version: 2.9.13 (267)

    Report generated 2016-07-25 15:48:23

    Download EtreCheck from https://etrecheck.com

    Runtime 3:51

    Performance: Good

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

     

    Problem: Beachballing

    Description:

    Beach balling when mouse is clicked.

     

    Hardware Information: ⓘ

        Mac mini (Mid 2011)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        Mac mini - model: Macmini5,1

        1 2.3 GHz Intel Core i5 CPU: 2-core

        2 GB RAM - Insufficient RAM! Upgradeable - [Instructions]

            BANK 0/DIMM0

                1 GB DDR3 1333 MHz ok

            BANK 1/DIMM0

                1 GB DDR3 1333 MHz ok

        Bluetooth: Old - Handoff/Airdrop2 not supported

        Wireless:  en1: 802.11 a/b/g/n

     

    Video Information: ⓘ

        Intel HD Graphics 3000

            2367 1920 x 1080

     

    System Software: ⓘ

        OS X El Capitan 10.11.5 (15F34) - Time since boot: about 6 hours

     

    Disk Information: ⓘ

        APPLE HDD HTS547550A9E384 disk0 : (500.11 GB) (Rotational)

            EFI (disk0s1) <not mounted> : 210 MB

            HD (disk0s2) / : 499.25 GB (430.49 GB free)

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

     

    USB Information: ⓘ

        Logitech USB Receiver

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

        Canon i860

        Apple Computer, Inc. IR Receiver

     

    Firewire Information: ⓘ

        WD My Book 111D 800mbit - 800mbit max

            disk1s1 (disk1s1) <not mounted> : 32 KB

            WD (disk1s3) /Volumes/WD : 1.00 TB (766.89 GB free)

     

    Thunderbolt Information: ⓘ

        Apple Inc. thunderbolt_bus

     

    Gatekeeper: ⓘ

        Mac App Store and identified developers

     

    Kernel Extensions: ⓘ

            /System/Library/Extensions

        [loaded]    com.Logitech.Control Center.HID Driver (3.3.0 - 2016-07-18) [Support]

        [loaded]    com.Logitech.Unifying.HID Driver (1.2.0-302 - 2016-07-18) [Support]

     

            /Volumes/WD/Extras/WD +TURBO Installer 64.app

        [not loaded]    com.wdc.driver.1394_64HP (1.0.1 - SDK 10.6 - 2011-08-12) [Support]

        [not loaded]    com.wdc.driver.USB_64HP (1.0.0 - SDK 10.6 - 2011-08-12) [Support]

     

            /Volumes/WD/Extras/WD +TURBO Installer.app

        [not loaded]    com.wdc.driver.1394HP (1.0.9 - 2010-12-24) [Support]

        [not loaded]    com.wdc.driver.USBHP (1.0.11 - 2010-12-24) [Support]

     

    System Launch Agents: ⓘ

        [not loaded]    9 Apple tasks

        [loaded]    152 Apple tasks

        [running]    55 Apple tasks

        [killed]    22 Apple tasks

        22 processes killed due to insufficient RAM

     

    System Launch Daemons: ⓘ

        [not loaded]    45 Apple tasks

        [loaded]    160 Apple tasks

        [running]    75 Apple tasks

        [killed]    11 Apple tasks

        11 processes killed due to insufficient RAM

     

    Launch Agents: ⓘ

        [running]    com.Logitech.Control Center.Daemon.plist (2010-11-17) [Support]

        [failed]    com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist (2016-07-11) [Support]

        [loaded]    com.google.keystone.agent.plist (2016-07-12) [Support]

        [loaded]    com.oracle.java.Java-Updater.plist (2015-03-11) [Support]

        [loaded]    org.macosforge.xquartz.startx.plist (2012-09-27) [Support]

     

    Launch Daemons: ⓘ

        [loaded]    com.adobe.ARMDC.Communicator.plist (2016-07-11) [Support]

        [loaded]    com.adobe.ARMDC.SMJobBlessHelper.plist (2016-07-11) [Support]

        [loaded]    com.adobe.fpsaud.plist (2016-06-28) [Support]

        [loaded]    com.google.keystone.daemon.plist (2016-07-12) [Support]

        [loaded]    com.malwarebytes.MBAMHelperTool.plist (2015-12-03) [Support]

        [loaded]    com.microsoft.office.licensing.helper.plist (2011-03-10) [Support]

        [loaded]    com.oracle.java.Helper-Tool.plist (2015-03-11) [Support]

        [loaded]    org.macosforge.xquartz.privileged_startx.plist (2012-09-27) [Support]

     

    User Launch Agents: ⓘ

        [failed]    com.adobe.ARM.[...].plist (2013-02-02) [Support]

        [failed]    com.apple.CSConfigDotMacCert-@me.com-SharedServices.Agent.plist

        [not loaded]    jp.co.canon.Inkjet_Extended_Survey_Agent.plist (2012-06-17) [Support]

     

    User Login Items: ⓘ

        Dropbox    Application  (/Applications/Dropbox.app)

        RealPlayer Downloader Agent    Application  (~/Library/Application Support/RealNetworks/RealPlayer Downloader Agent.app)

     

    Other Apps: ⓘ

        [loaded]    com.adobe.Reader.45792

        [running]    com.etresoft.EtreCheck.82912

        [running]    com.getdropbox.dropbox.113632

        [running]    com.lemkesoft.graphicconverter9.56032

        [running]    com.realnetworks.realplayerdownloaderagent.111712

        [loaded]    402 Apple tasks

        [running]    148 Apple tasks

        [killed]    39 Apple tasks

     

    Internet Plug-ins: ⓘ

        Default Browser: 601 - SDK 10.11 (2016-06-29)

        Flip4Mac WMV Plugin: 3.2.0.16   - SDK 10.8 (2014-03-23) [Support]

        OfficeLiveBrowserPlugin: 12.3.5 (2013-03-12) [Support]

        AdobePDFViewerNPAPI: 15.017.20050 - SDK 10.11 (2016-07-14) [Support]

        FlashPlayer-10.6: 22.0.0.209 - SDK 10.9 (2016-07-22) [Support]

        Silverlight: 5.1.20913.0 - SDK 10.6 (2014-02-22) [Support]

        QuickTime Plugin: 7.7.3 (2016-06-29)

        Flash Player: 22.0.0.209 - SDK 10.9 (2016-07-22) [Support]

        iPhotoPhotocast: 6.0 (2011-05-22)

        SharePointBrowserPlugin: 14.6.6 - SDK 10.6 (2016-07-15) [Support]

        AdobePDFViewer: 15.017.20050 - SDK 10.11 (2016-07-14) [Support]

        CouponPrinter-FireFox_v2: Version 1.1.9 - SDK 10.5 (2012-11-14) [Support]

        EPPEX Plugin: 10.0 (2016-02-25) [Support]

        JavaAppletPlugin: Java 8 Update 91 build 14 (2016-05-08) Check version

     

    User internet Plug-ins: ⓘ

        npBcsMcTcIO: Unknown (2013-04-15) [Support]

        RealPlayer Plugin: Unknown (2013-02-03) [Support]

     

    3rd Party Preference Panes: ⓘ

        Flash Player (2016-06-28) [Support]

        Flip4Mac WMV (2014-03-23) [Support]

        Java (2016-05-08) [Support]

        Logitech Control Center (2010-05-31) [Support]

     

    Time Machine: ⓘ

        Skip System Files: NO

        Mobile backups: OFF

        Auto backup: YES

        Volumes being backed up:

            HD: Disk size: 499.25 GB Disk used: 68.76 GB

        Destinations:

            WD [Local]

            Total size: 1.00 TB

            Total number of backups: 153

            Oldest backup: 10/31/13, 6:08 PM

            Last backup: 7/25/16, 3:42 PM

            Size of backup disk: Adequate

                Backup size 1.00 TB > (Disk used 68.76 GB X 3)

     

    Top Processes by CPU: ⓘ

            38%    softwareupdated

            37%    com.apple.WebKit.Networking

            14%    kernel_task

             4%    WindowServer

             2%    com.apple.WebKit.WebContent(4)

     

    Top Processes by Memory: ⓘ

        297 MB    kernel_task

        139 MB    com.apple.WebKit.WebContent(4)

        66 MB    mdworker(6)

        51 MB    Mail

        35 MB    Dropbox

     

    Virtual Memory Information: ⓘ

        58 MB    Free RAM

        1.94 GB    Used RAM (365 MB Cached)

        68 MB    Swap Used

     

    Diagnostics Information: ⓘ

        Jul 25, 2016, 09:59:07 AM    /Library/Logs/DiagnosticReports/Microsoft Excel_2016-07-25-095907_[redacted].cpu_resource.diag [Details]

            /Applications/Microsoft Office 2011/Microsoft Excel.app/Contents/MacOS/Microsoft Excel

        Jul 25, 2016, 09:02:45 AM    Self test - passed

        Jul 23, 2016, 11:46:12 AM    /Library/Logs/DiagnosticReports/Microsoft Excel_2016-07-23-114612_[redacted].cpu_resource.diag [Details]

        Jun 27, 2016, 02:17:22 PM    /Library/Logs/DiagnosticReports/Kernel_2016-06-27-141722_[redacted].panic [Details]

  • by JimmyCMPIT,

    JimmyCMPIT JimmyCMPIT Jul 25, 2016 1:09 PM in response to ejm38
    Level 6 (8,442 points)
    Mac OS X
    Jul 25, 2016 1:09 PM in response to ejm38

    Two gigs of RAM is NOT enough to effectivly run the OS, you are beach balling due to lack of RAM among other things:

    Mac mini (Mid 2011): Memory specifications and upgrades - Apple Support

    Apple says the limit is 4GB RAM


    OWC Says limit is 16GB

    https://eshop.macsales.com/shop/memory/Apple_Mac_mini/DDR3_1333

    these guys are knowledgable with macs, they have the backing of many users on these forums because they provided a great customer experience.


    get rid of the WD controller software for the WD hard drive.

    those "utilities" are often unnecessary and almost always problematic.


    shutdown

    boot into safe mode

    Try safe mode if your Mac doesn't finish starting up - Apple Support

    check for stability


    Apples assessment that you need 2GB to run El Capitan has been repeatedly put to the test and failed miserably under dozens of posts on these forums where users with 2GB/4GB RAM experience what you are seeing time after time. 2GB RAM is enough to boot this OS but once you start using it for anything you will immediately see the limits of not enough RAM to bring performance to the system.

  • by ejm38,

    ejm38 ejm38 Jul 25, 2016 1:18 PM in response to JimmyCMPIT
    Level 1 (13 points)
    Mac OS X
    Jul 25, 2016 1:18 PM in response to JimmyCMPIT

    Thanks for the advice.  I will implement your suggestions by the end of the week.

     

    It is interesting that every OS requires more RAM.  Nobody writes efficient software anymore since memory got cheap.  When I started programming, I had kilobytes of RAM.

     

    I uninstalled WD Smartware.  Is that the controller you are referring to?  If not, where will I find it?

  • by Luis Sequeira1,

    Luis Sequeira1 Luis Sequeira1 Jul 26, 2016 1:17 AM in response to ejm38
    Level 6 (12,647 points)
    Mac OS X
    Jul 26, 2016 1:17 AM in response to ejm38

    ejm38 wrote:

     

    Thanks for the advice.  I will implement your suggestions by the end of the week.

     

    It is interesting that every OS requires more RAM.  Nobody writes efficient software anymore since memory got cheap.  When I started programming, I had kilobytes of RAM.

     

     

    Me too... but we have to be realistic. For a current-day OS (not just for a Mac), 2GB is barely enough to start. As soon as you start working on the machine, it will be starved for RAM, and performance will be very poor. In your case, adding RAM is an obvious move. And it is not expensive: 2 4GB sticks cost less than $50. And if you want the feel of a completely new machine, you can add a nice SSD for about as much.

  • by Lexiepex,

    Lexiepex Lexiepex Jul 26, 2016 1:59 AM in response to ejm38
    Level 6 (10,536 points)
    Mac OS X
    Jul 26, 2016 1:59 AM in response to ejm38

    repeating the proposals of Jimmy:

    -- put in 8GB of Ram, exact specs, good brand, see Crucial or OWC.

    -->> Absolutely uninstall the WD software: it is really counterproductive and hampers the excellent Apple drivers.

    -- Remove all entries in SystemPreferences->Users&Groups->LoginItems, with the minus sign underneath and restart.

    -- Don't use Realplayer until you have more Ram; It is not proven that it is ElCapitan compatible yet. Better even: uninstall it.

    -- In Finder selct your HomeFolder and then the GO menu then hold alt/option key and choose Library:

    in there open the InternetPlug-ins folder and delete both plugins in there.

    -- Flip4Mac is not supported anymore, and you really don't need it I guess.

    After uninstalling software: restart.

  • by Barney-15E,Solvedanswer

    Barney-15E Barney-15E Jul 26, 2016 7:36 AM in response to ejm38
    Level 9 (50,793 points)
    Mac OS X
    Jul 26, 2016 7:36 AM in response to ejm38

    You can also get rid of this leftover from the DotMac years:

    com.apple.CSConfigDotMacCert-@me.com-SharedServices.Agent.plist

    The OS tries to load it each time you log in, but it fails. It isn't likely causing any problems, but it should have been vanquished years ago.

     

    In Finder, hold down the Option key and select Library from the Go Menu.

    Open the LaunchAgents folder and find that file.

    Move it to the Trash.

  • by ejm38,

    ejm38 ejm38 Aug 8, 2016 6:32 PM in response to ejm38
    Level 1 (13 points)
    Mac OS X
    Aug 8, 2016 6:32 PM in response to ejm38

    Thanks to everyone for their helpful advice.  I now have 8GB of RAM and the beach balling only occurs in Excel.

    My problem has been solved.