kelvincurtis
Level 1 (4 points)
Apple Watch

Q: Apple Pay and battery

Hi,  Im not sure if its my imagination but since I enabled Apple Pay on my iPhone and Apple Watch the battery on the watch drains really really quickly.  I mean it went from 48% to the 10% power reserve warning in a few hours.   Ill need to wait until I can get home and charge the watch up again to see how well it performs but is this a known problem at all please?

 

Thanks

Posted on Jul 25, 2016 9:42 AM

by Jonathan UK,Solvedanswer
Jonathan UK Jonathan UK
Level 7 (29,455 points)
Apple Watch
A:

Hi

 

No - that is not a known issue.

Posted on Jul 25, 2016 9:47 AM

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kelvincurtis

Q: Apple Pay and battery

  • All replies
  • Helpful answers

  • by Jonathan UK,Solvedanswer

    Jonathan UK Jonathan UK Jul 25, 2016 9:47 AM in response to kelvincurtis
    Level 7 (29,455 points)
    Apple Watch
    Jul 25, 2016 9:47 AM in response to kelvincurtis

    Hi

     

    No - that is not a known issue.

  • by Jonathan UK,Helpful

    Jonathan UK Jonathan UK Jul 25, 2016 9:47 AM in response to kelvincurtis
    Level 7 (29,455 points)
    Apple Watch
    Jul 25, 2016 9:47 AM in response to kelvincurtis

    Battery life varies depending on use and other factors.

     

    In tests, for example, Apple achieved 18 hours of battery life with the following usage: 90 time checks, 90 notifications, 45 minutes of app use and a 30-minute workout with music playback from Apple Watch via Bluetooth. Other examples of battery life under different usage are available here:

     

     

    For the best performance from your watch (including the most power-efficient communication with your iPhone), keep both Wi-Fi and Bluetooth permanently enabled on your iPhone.

     

    If your watch is experiencing shorter battery life than Apple's examples suggest you should expect, try the following steps, which have helped to resolve battery life issues for some users:

     

     

    • Close all open apps on your iPhone and then restart both devices:
      • On your iPhone: double-press the Home button, then swipe up on each of the app previews to close them.
      • Turn both devices off together, then restart your iPhone first.
      • Restart your Apple Watch - Apple Support

     

  • by Jonathan UK,

    Jonathan UK Jonathan UK Jul 25, 2016 9:50 AM in response to Jonathan UK
    Level 7 (29,455 points)
    Apple Watch
    Jul 25, 2016 9:50 AM in response to Jonathan UK

    Other potential causes to consider:

     

    • If you have ever previously used the Workout app and/or any third-party fitness tracking apps (such as Strava) to record workouts on your watch, check on your watch to see whether there is presently a running or paused activity within any of those apps.
      • If there is, end that activity from within that app on your watch (not on your iPhone).

     

    • Under earlier software versions, some users reported experiencing battery life issues in connection with using corporate profiles and/or Exchange Calendars. If you are using an Exchange Calendar, one or more of these steps may help:
      • Archive your Exchange Calendar for all items before today.
      • Remove / delete all old inbox messages relating to calendar invites (accept and decline notifications).
      • Create a rule in your Outlook Mail account that moves all future accept and decline replies, immediately upon receipt, into a separate mail folder that does not sync with your iPhone and Apple Watch.
      • Check your Exchange Calendar for errors.

     

    • Finally, it may help to remove all third-party apps from your watch and then monitor battery performance after adding them back, one at a time. The same applies in respect of watch face complications.