Movie purchased won't download

Question

Level 1

4 points

Movie purchased won't download

I purchased a movie, however the link to download the movie is not active. How do I get it to work. How do I even get someone to help? I've sent this question in and sat on hold for hours with Apple support until I gave up each time.

Posted on Jul 25, 2016 3:39 PM

Reply

Answer 1

Jul 25, 2016 3:45 PM in response to Bourn2688

Make sure iTunes is up to date on your computer. Help here > Get the latest version of iTunes - Apple Support

On a Mac or PC

Open iTunes.
If you’re not signed in, sign in with your Apple ID.
From the menu bar at the top of your computer screen or at the top of the iTunes window, choose Account > Check For Available Downloads.
If you’re using Windows and can’t see the menu bar, learn how to turn it on.
Enter your password, then press the Return or Enter key on your keyboard, or click View Account.

If you still can't restart your downloads, get more help.

Reply