HT204095: If iTunes doesn't recognize your iPhone, iPad, or iPod

Learn about If iTunes doesn't recognize your iPhone, iPad, or iPod
awesomecards
Level 1 (5 points)
iPhone

Q: Itunes will not recognize any of my devices! I uninstalled and reinstalled itunes for PC. Help!!

ITunes does not recognize my iPhone 6 or my ipod. I have had iTunes for a LONG time, with multiple devices and NEVER have had this issue. I followed all of the instructions (uninstalling, checking for updates, powering off on etc..) HELP!

iPhone 6s, Windows 10

Posted on Jul 25, 2016 5:37 PM

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Q: Itunes will not recognize any of my devices! I uninstalled and reinstalled itunes for PC. Help!!

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  • Helpful answers

  • by Rudegar,

    Rudegar Rudegar Jul 26, 2016 2:36 AM in response to awesomecards
    Level 7 (28,299 points)
    Wireless
    Jul 26, 2016 2:36 AM in response to awesomecards

    I would try

     

    uninstall iTunes, quicktime, bonjour

     

    reboot

     

    start regedit

     

    search and delete all entries with the text iTunes, quicktime and bonjour this will be 3 separate searched

     

    reboot

     

    reinstall iTunes and bonjour

  • by ADAMdotK,

    ADAMdotK ADAMdotK Jul 26, 2016 4:17 AM in response to awesomecards
    Level 2 (249 points)
    Apple Music
    Jul 26, 2016 4:17 AM in response to awesomecards

    For starters, try to use different USB port and the Lightning cable.

     

    If that doesn't help, since you're using a Windows computer, try to temporarily disable your antivirus software and - if necessary - Windows Defender.