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Helpful answers
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by Winston Churchill,Jul 26, 2016 11:34 AM in response to Diana.McCall
Winston Churchill
Jul 26, 2016 11:34 AM
in response to Diana.McCall
Level 10 (103,845 points)
Apple TVI believe that if a connection exists, but the HDCP negotiation fails, the ATV will indicate that it cannot accept video.
Do you have any evidence of this and that it's related to the HDMI cable, because if it's not correct you have this user looking in the wrong areas for their problem. I suppose the OP could check this to some extent by removing the HDMI cable and seeing if the icon returns.
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Jul 26, 2016 12:44 PM in response to Winston Churchillby Diana.McCall,Other user with similar symptoms have resolved them by reconnecting or replacing the cable. I agree that pulling the cable would be a good test. There must be something in the initial AirPlay communication, even before connection is initiated, that makes the client decide that ATV can only accept audio.
Also, it is significant that the OP sees the same symptom on different client devices. Could it be that iOS has moved beyond accepting ATV 2 as AirPlay targets? That shouldn't be the case. Do you have ATV 2 that shows the TV icon?
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by Winston Churchill,Jul 26, 2016 5:02 PM in response to Diana.McCall
Winston Churchill
Jul 26, 2016 5:02 PM
in response to Diana.McCall
Level 10 (103,845 points)
Apple TVIt isn't all that clear what other users with similar symptoms means, nor have I seen any users suggest that making some sort of change to the HDMI cable changes the status of the AirPlay icon as discussed. I understand why you think what you are thinking but you keep using words like must without providing any evidence of any kind.
I don't think it's significant at all that the problem is seen on all devices on the network, this would be exactly the scenario if the problem/solution was in the Apple TV, the network, the network environment or the network router. I do believe the solution is most likely to be found in one of those areas and whilst I'm far from convinced it's anything to do with the HDMI cable, I do acknowledge its a possibility that it is, I do however feel it's rather a stretch to conclude it must be related to the HDMI cable.
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Jul 26, 2016 9:48 PM in response to Cymrucoolby Jpmaxell,I have the same problem. Audio only from all apple mobile devices. The AirPlay icon is a speaker symbol. Apple remote works fine. Video and audio from desktop through iTunes to Apple TV also works. All devices and Apple TV are up to date. All have been rebooted including the router. Obviously not an HDMI issue as video plays over wifi from the desktop to the Apple TV. Enabling bluetooth on the device and Apple TV doesn't make a difference.
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Jul 27, 2016 7:28 PM in response to Cymrucoolby Jpmaxell,I HAD the same problem. Audio only from all apple mobile devices. The AirPlay icon is a speaker symbol. Apple remote works fine. Video and audio from desktop through iTunes to Apple TV also works. All devices and Apple TV are up to date. All have been rebooted including the router. Obviously not an HDMI issue as video plays over wifi from the desktop to the Apple TV. Enabling bluetooth on the device and Apple TV doesn't make a difference.
BUT: I unplugged the powercord AND the HDMI. Waited 30 sec. Plugged it all back in and voila! Working on all devices. Initially just the iphone 4s but then the ipad gen1 after I rebooted that.